Operations Support Associate

Join to apply for the FT Operations Support Associate role at Ralph Lauren
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Polo Ralph Lauren, part of the Ralph Lauren Corporation, is a global leader in design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality.

As an Operations Support Associate, you will play a critical role in ensuring smooth day‑to‑day operations in our retail stores, including receiving deliveries, processing merchandise, maintaining stock rooms, supporting sales‑floor personnel, and managing inventory levels.

• Process freight within specified Units per Hour goals, including markups/markdowns and EAS tagging.
• Inspect deliveries for damages, verify packaging, and ensure proper sensor/tag placement.
• Execute daily RFID inventory scans for accurate floor replenishment.
• Manage "Ship to Home" orders and store‑to‑store transfers.
• Complete ISOS replenishment activities and stock room resets.
• Process retickets, create tags, and associate RFID tags.
• Maintain organized stockroom and sales floor inventory levels using company guidelines.

• Create memorable customer experiences through exceptional service.
• Support Brand Ambassadors with stock checks and merchandise delivery.
• Greet and assist customers with their shopping needs when on the sales floor.
• Process sales transactions and follow company policies for returns, discounts, and customer data capture.
• Maintain clean, welcoming sales floor and fitting rooms.
• Balance operational tasks while prioritizing customer experience.

• Participate in visual merchandising of the sales floor.
• Maintain store presentation standards following company guidelines.
• Provide feedback to management on product and category opportunities.

• Foster a positive work environment aligned with RL values.
• Collaborate effectively with team members.
• Participate in training and company initiatives.
• Support store operations in both front and back‑of‑house functions.

• Back‑of‑house experience or similar industry experience in a complex, high‑volume or high‑profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals; lift/climb up to 30 lbs.
• Flexible schedule to meet business needs, including day, evening, weekend, and overnight shifts; travel as required.
• Build and maintain positive working relationships with customers, management, and colleagues.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time (may also be offered as part‑time)
• Job function:
  Management and Manufacturing
• Industry: Retail Apparel and Fashion

We foster a culture of inclusion, ensuring fairness and belonging for all employees.