Collector, Finance & Banking

Job Description - Collector (MER
0003ZR3) Description About Mercedes-Benz Financial Services

Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG, is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.

Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee‑centric environment. We’re a global company that not only offers best‑in‑class products to our customers but also best‑in‑class benefits to our employees. Our employees experience a comfortable, friendly environment and a relaxed, inclusive culture.

• Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
• Need a vacation? In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!
• Ride in Style – All employees are eligible to participate in the Mercedes‑Benz Employee Lease Program
• We want you to be healthy! Outstanding medical, dental, and vision insurance, employer‑paid short and long term disability plus on‑site exercise facilities
• Is your family growing? Enjoy generous paid family leave programs – Six Weeks for New Parents;
  Adoption Expense Reimbursement Programs – up to $6k per child
• Want to go back to school? Tuition Assistance Scholar Program – receive up to $8k in vouchers to complete business‑related coursework

To collect payments or offer payment solutions on past‑due accounts in an effort to reduce losses. Work assigned accounts from 60 to 120 days past due, while handling inbound and outbound call volume servicing Car/Van accounts. Discuss and make arrangements for qualifying customers when needed. Be a consultant to our customers while providing them an exceptional customer experience.

• Collect delinquent payments from customers via phone pay, Quick Collect and mail, while adhering to regulatory requirements. Negotiate payment solutions on delinquent accounts when the customer cannot (make an immediate payment). Provide superior customer service to both external and internal customers with phone courtesy providing appropriate follow‑up, ensuring a Customer One approach is taken. (50%)
• When contact is a challenge, perform skip tracing to locate clients and collateral by obtaining phone numbers and addresses for delinquent customers through authorized means (including, but not limited to the following actions):
• Present recommendations to management regarding the final resolution for un‑collectible accounts (15%)
• Offer feedback and recommendations on processes currently in place and training reference materials. (5%)

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.

This position requires a minimum of 1 year of overall work experience. Preferred experience includes:

• Business‑General: 1 year
• Collections: 1 year

Education:

High School Diploma/(GED) is required, Bachelor’s Degree is preferred.

• 2 years of Collections experience preferred
• 1 year of skip tracing experience preferred

• Problem Solving Skills

• Driven & self‑motivated
• Team player

• Collector

Organization:
Mercedes‑Benz Financial Services USA LLC
Primary

Location:

United States of America – Texas – Fort Worth
Work Locations: 14372 Heritage Parkway, Fort Worth, 76177

Mercedes‑Benz Financial Services is an Equal Employment Opportunity employer. EEO/Minorities/Females/Disabled/Vets.