Discrepancy Representative

Job Description - Discrepancy Representative (MER
0003V7Y)

About Us:

Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG, is the captive financing and mobility solutions company of the global luxury automobile manufacturer Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.

Why work at Mercedes-Benz Financial Services?

Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee‑centric environment. We’re a global company that not only offers best‑in‑class products to our customers but also best‑in‑class benefits to our employees. Our employees experience a comfortable, friendly environment and a relaxed, inclusive culture.

Benefits:

• Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
• Vacation time plus fifteen (15) additional corporate holidays
• Mercedes-Benz Employee Lease Program
• Outstanding medical, dental, and vision insurance, employer‑paid short and long term disability, plus on‑site exercise facilities
• Paid Family Leave Programs – Six Weeks for New Parents;
  Adoption Expense Reimbursement Programs – up to $6k per child
• Tuition Assistance Scholar Program – up to $8k in vouchers for business‑related coursework

Job Overview:

The Discrepancy Representative will be responsible for identifying, creating, and resolving any contract discrepancies.

Responsibilities:

• Review and communicate contract discrepancies in written form to the dealer via Case
  360 – (75%)
• Follow up on outstanding contract discrepancies with the dealer, making outbound calls to dealers with contracts held beyond 5 days old – (10%)
• Receive inbound calls from dealers on a daily basis regarding contract discrepancies – (10%)
• Support Retail Credit Analysts, Customer Service, Collections Representatives, and team members with any questions or issues involving contracts booked in error – (5%)

Qualifications:

• Legal authorization to work in the U.S. at the time of application; relocation assistance not provided for this position.
• Minimum of 2 years of overall work experience. Preferred experience includes:
  • Customer Service: 1 year
  • Funding: 1 year
• High School Diploma or GED is required;
  Bachelor’s Degree is preferred.

Skills:

• Analytical skills – ability to collect data, establish facts, and identify trends and variances.
• Excellent written and verbal communication skills are required.
• Moderate computer skills are preferred.

Recommended Prerequisites:

• Contract Administrator;
  Collections/Client Services/Remarketing Phone Agent

Posting Statement

If you were not redirected successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal:

Mercedes-Benz Financial Services offers competitive salary, performance‑based bonuses, and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes‑Benz car program, and flexible work arrangements.

EEO/Minorities/Females/Disabled/Vets

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Mercedes-Benz Financial Services USA LLC

United States of America – Texas – Fort Worth

14372 Heritage Parkway 14372 Heritage Pkwy Fort Worth 76177