Receptionist, Administrative​/Clerical

Job Title

Receptionist (Seasonal Client Service Professional)

Mercedes, TX (Remote/Studio options available)

H&R Block is a trusted, community‑focused tax & financial services firm dedicated to empowering individuals and families to build confidence and secure their financial future.

• Answer phones and greet clients in a friendly, personalized manner
• Match clients to the best‑suited tax professional based on their needs and preferences
• Schedule client appointments (in-person, virtual or over the phone) and confirm all necessary details
• Ensure all client needs are met during service, maintaining a high level of client satisfaction
• Maintain office cleanliness and organization of resources, collaborating with team members
• Perform other duties as assigned to support the front‑office function

• High school diploma or equivalent
• Previous experience in a fast‑paced customer service environment
• Strong organizational, time‑management, and multi‑tasking skills
• Computer proficiency with Microsoft Office and the ability to learn new software quickly
• Flexible schedule, willingness to work various shifts, and ability to work in multiple locations if required
• Sales/marketing experience a plus

• Excellence in phone etiquette and in‑person communication
• Attention to detail and a focus on accuracy and client confidentiality
• Ability to work collaboratively with cross‑functional teams

• Employee Assistance Program with Health Advocate support
• Well‑being program (Better You) and mental health resources
• Neurodiversity and caregiver support initiatives
• Discounts on everyday items and services
• Medical coverage, 401(k) retirement savings plan and employee purchase opportunity (eligible employees only)

H&R Block fosters an inclusive, collaborative culture where every employee feels safe to bring their authentic self to work and has access to resources that support career growth and personal well‑being.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

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