Service Delivery Technician - Merced, CA

Location: Merced, CA

Location Status: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Frequent travel to and work from other Race offices or other off‑site locations will be required.

Workdays: 4 days x 10 hours

Compensation: $22‑$28 per hour

Benefits: 100% Company‑Paid Medical and Dental Benefits, Free Fiber Internet Service

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting‑edge technology with a genuine, people‑first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

The Service Delivery Technician – Site Surveys is responsible for conducting detailed site assessments at business and residential Multi‑Dwelling Units (MDUs) to support the successful planning and execution of service installations, infrastructure deployments, and network upgrades. The technician works in a variety of environments, including commercial buildings, apartment complexes, and mixed‑use developments. The role requires strong attention to detail, technical knowledge of network infrastructure, and effective communication with property contacts and internal stakeholders.

• Eligibility for US employment without sponsorship
• Minimum of 18 years of age
• High school diploma, GED, or equivalent education and experience preferred
• Valid driver's license (verified by DMV check)
• 1–3 years of experience in field service, site surveying, or telecommunications infrastructure
• Familiarity with MDU environments and considerations for business and residential installations
• Solid understanding of structured cabling, fiber optic systems, power distribution, and network equipment
• Proficiency with digital survey tools, mobile applications, and documentation platforms
• Strong organizational and communication skills, with ability to interface effectively with internal teams and external property contacts
• Ability to work independently with minimal supervision and manage time across multiple job sites
• Comfortable working in outdoor environments, confined spaces, and at heights as required
• Willingness to travel to various work sites, including overnight stays, and to work overtime, weekends, holidays, or off‑hours as necessary
• Experience with CAD, GIS, or mapping software preferred
• Knowledge of local building codes and permitting processes
• OSHA or other relevant safety certifications strongly preferred
• Effective communication in English (speaking, reading, writing, comprehension)
• Bilingual communication skills considered a plus

• Proficient use of MS Office applications including Teams, Word, Excel, and Salesforce
• Functional use of common office equipment, computers, and office software
• Ability to distinguish colors and audible tones

Site Survey and Pre‑Installation Assessment:

• Conduct detailed on‑site surveys at MDU properties to evaluate service feasibility.
• Assess site conditions such as building layouts, access to units, riser locations, existing conduits, and potential network entry points.
• Determine suitability of power sources and structural pathways for equipment installation.
• Identify and report any physical, logistical, or regulatory constraints.
• Capture high‑quality documentation: photographs, floor plans, as‑built sketches, and field notes.
• Upload site data into project tracking systems for use by engineering and project management.

Stakeholder Coordination:

• Schedule and coordinate site access with property owners, managers, facilities staff, and tenants.
• Communicate professionally to gather site‑specific requirements or restrictions.
• Assist with obtaining access permissions, lockbox codes, or gate credentials.

Fiber Installation…