Service Delivery Technician - Merced, CA

Location: Merced, CA

Location Status: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Frequent travel to and work from other Race offices or other off-site locations will be required.

Workdays: 4 days x 10 Hours

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Comp: $22-$28 per hour

Who We Are:

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact:

The Service Delivery Technician - Site Surveys is responsible for conducting detailed site assessments at business and residential Multi-Dwelling Units (MDUs) to support the successful planning and execution of service installations, infrastructure deployments, and network upgrades. This position plays a key role in gathering accurate, site-specific data required by engineering, construction, and service delivery teams. The technician works in a variety of environments, including commercial buildings, apartment complexes, and mixed-use developments.

The role requires strong attention to detail, technical knowledge of network infrastructure, and effective communication with property contacts and internal stakeholders.

Requirements

Qualifications and Experience:

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High School Diploma or GED or equivalent combination of education and experience is preferred
• A valid driver's license, subject to successful verification through a DMV check, is mandatory
• 1-3 years of experience in field service, site surveying, or telecommunications infrastructure
• Familiarity with Multi-Dwelling Unit (MDU) environments and the distinct considerations for both business and residential installations
• Solid understanding of structured cabling, fiber optic systems, power distribution, and network equipment
• Proficient in the use of digital survey tools, mobile applications, and documentation platforms
• Strong organizational and communication skills, with the ability to interface effectively with internal teams and external property contacts
• Ability to work independently with minimal supervision and manage time effectively across multiple job sites
• Comfortable working in outdoor environments, confined spaces, and at heights, as required
• Willingness and ability to travel to various work sites, including overnight stays, and to work overtime, weekends, holidays, or off-hours as necessary
• Experience with CAD, GIS, or mapping software is preferred
• Working knowledge of local building codes and permitting processes
• OSHA or other relevant safety certifications strongly preferred
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Bilingual communication skills are considered a plus, particularly when serving diverse communities

Skills:

• Proficient use of MS Office applications including Teams, Word, Excel, and Salesforce
• Functional use of common office equipment, computers, and office software
• Ability to distinguish colors and audible tones

Essential Duties and Responsibilities:

Site Survey and Pre-Installation Assessment:

• Conduct detailed on-site surveys at MDU properties, including business and residential buildings, to evaluate service feasibility
• Assess site conditions such as building layouts, access to units, riser locations, existing conduits, and potential network entry points
• Determine availability and suitability of power sources and structural pathways for equipment installation
• Identify and report any physical, logistical, or regulatory constraints that may affect deployment or scheduling
• Capture high-quality documentation including photographs, floor plans, as-built sketches, and field notes
• Upload site data into internal project tracking systems or design platforms for use by engineering and project management teams

Stakeholder Coordination:

• Schedule and coordinate site access with property owners, managers, facilities staff, and tenants as necessary
• Communicate professionally to explain the purpose of the survey and gather any site-specific requirements or restrictions
• Assist with obtaining access permissions, lockbox codes, or gate credentials to support future installation or construction efforts

Fiber Installation and Service Readiness:

• Assist with or conduct the installation of fiber optic cable, conduit pathways, handholes, and termination enclosures at or near the…