Community Development Representative

Location:
Onsite:
Merced, CA., with travel up to 80%

Location Status:
Work will be primarily performed onsite in our office. Occasional travel to and work from other Race offices or other off-site locations may be required.

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Comp: $24-$28 USD per hour

Who We Are:

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact:

The Community Development Representative will be the primary point of contact for Homeowners Associations (HOAs), property managers, and private property owners.

Your role is to facilitate smooth communication and collaboration between these stakeholders and our Customer Support team during the planning, construction, and deployment of network infrastructure. You will be responsible for managing relationships, addressing concerns, and ensuring project compliance with community guidelines and local regulations.

This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.

Requirements

Qualifications and

Experience:

• Eligibility for US Employment without sponsorship

• Minimum of 18 years of age

• High school diploma or equivalent required

• Minimum of two years of experience in a customer service, administrative, or coordination role

• Familiarity with the telecommunications or IT industry is preferred

• Proficient geographical knowledge of service areas and adept at interpreting maps

• Ability to travel as needed, with potential travel requirements of up to 25%

• Willingness and capability to travel to meet the needs of Homeowners Associations (HOAs)

• Flexibility to work weekdays, evenings, and holidays as needed

• Must be able to speak, read, write, and understand English as the primary language used in the workplace

• Spanish bilingual skills are desirable

Skills:

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications

• Functional use of common office equipment, computers, and office software

Essential Duties and Responsibilities:

Customer Advocacy and Relationship Management:

• Actively advocates for customers' needs and interests, ensuring their voices are heard

• Identifies customer issues and needs through maintaining strong relationships with both customers and internal stakeholders

Process Oversight and Improvement:

• Provides oversight and audits the communication and coordination processes between OSP teams, HOAs, property managers, and private owners to ensure timely and effective project execution

• Identifies and implements improvement activities to enhance how OSP teams engage with communities, addressing concerns

Incident Management and Resolution:

• Takes ownership of critical incidents, coordinates with resolution parties, and facilitates post-incident reviews to prevent recurrence

Community Engagement and Communication:

• Investigates Homeowners Associations (HOAs) and engages with property managers, private owners and board members

• Represents the company at HOA Meetings, fostering relationships and gaining community support

Reporting and Analysis:

• Generates various reports to monitor departmental key performance indicators (KPIs)

•…