Customer Service

Position Overview

Customer Service Representative – Transdev, Merced, CA. Act as a liaison for customers, providers, and clients, offering friendly, customer‑service oriented, safety‑first support.

• Payment: $19.86/hr, progressing to $27.58/hr over 4 years.
• Vacation: up to 14 days per year.
• Paid sick leave: 8 hours/month for full‑time employees.
• Health benefits:
  
  medical, dental & vision after 90 calendar days.
• Life insurance, pension plan, floating and company holidays.

• Respond to customer inquiries and concerns with timely, accurate information or redirect to a supervisor.
• Maintain comprehensive understanding of policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations and details (transportation type, pickup times, appointment times, addresses).
• Sell tickets and answer questions at Transpo Station, Downtown Merced, CA.
• Perform dispatch duties as required.
• Other duties as required.

• High School Diploma, GED, or equivalent.
• Computer literate.
• Excellent customer service skills.
• Ability to operate a standard telephone system.
• Subject to DOT drug testing and physical if applicable (49 CFR Part 40).

• Must be able to work shifts or flexible schedules as needed.
• Work involves long periods of sitting, typing, or looking at a computer screen.
• Environment combines indoor and outdoor settings.

Eligible to work in the United States without sponsorship now or in the future. Must successfully pass a pre‑employment drug screen.

Transdev is an equal‑employment‑opportunity employer welcoming all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.

Transdev provides transportation systems, fleet management, and mobility solutions across the U.S. Employing 32,000 staff in 400 locations with more than 17,000 vehicles, it operates in 19 countries worldwide. Transdev – the mobility company – empowers the freedom to move every day through safe, reliable, and innovative solutions that serve the common good. Visit for more information.