Dispatcher, Customer Service​/HelpDesk

Transdev in Merced, CA is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients.

• Starting pay $19.86 with progression to $32.27 over 5 years.
• Vacation: 1 week after 1 year, 2 weeks after 2 years, 3 weeks after 5 years, and 4 weeks after 13 years of service.
• Paid Sick Leave.
• Medical, dental, vision after 90 days for full‑time employees, plus life insurance, pension plan, and company holidays.

• Track trip performance measures and ensure routes begin on time.
• Provide customer support by responding to questions and concerns regarding customer trips, including no‑shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators and act as liaison between the carrier and emergency services.
• Review daily service performance and proactively respond to situations that impact customer service.
• Other duties as required.

• High School Diploma or GED;
  Technical Degree preferred.
• 3–5 years of dispatching experience.
• Excellent verbal, interpersonal, and customer service skills.
• Strong problem‑solving and analytical skills.
• Subject to DOT drug testing and physical if applicable.

• Work shifts or flexible schedules as needed.
• Long periods spent sitting, typing, or looking at a computer screen.
• Work environment includes both indoor and outdoor settings.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.