Café Assistant Manager

JOB SUMMARY: To ensure the highest level of service possible to Outpost’s internal and external customers. To ensure an organized and smoothly run café’ department including ordering, pricing, and inventory control. To assist the Café’ Manager with managing, motivating, and providing café’ staff with the tools required to be successful in their jobs. To assist the Café’ Manager with meeting department objectives for sales, margin, and labor goals.

WORK ENVIRONMENT: Fast paced retail floor and kitchen. Work near moving mechanical parts (i.e. coffee/juice machines, ovens, etc.) and in cold/hot climate conditions (i.e. cooler or near stove). Ability to work in moderate and loud noise environments including, but not limited to: computers, paging, telephones, human voices, and machinery. Position requires working during busy retail times, which include weekends, afternoons, and evenings.

• Treat people fairly, consistently, and with respect.
• Ensure efficient, informative, and friendly service according to established customer service vision and standards.

• Model supportive and participatory leadership qualities, promote team building and motivate staff to achieve their stated objectives.
staff and managers with consistency and fairness, in a style appropriate to a cooperative work environment.
• Ensure that communications are clear, direct, and respectful.
• Ensure the integrity of Outpost’s stated values in decision-making and interactions with others.
• Use the interest‑based problem solving method to resolve issues
• Ensure professional and friendly service from all café’ staff.
• Act as a model to all employees following both the union contract and employee handbook.

• Purchase products and supplies for department according to store guidelines. Coordinate product selection with Café’ Manager.
• Ensure adequate supply of products keeping out of stocks to a minimum.
• Receive and process orders to ensure food quality and safety. Check condition and invoice accuracy on all deliveries.
• Ensure correct product rotation.
• Review invoices for accuracy, price changes, and product additions. Process updates with pricing.
• Coordinate returns and credit from suppliers when needed and ensure that staff know how to do the same.
• Ensure accurate up‑to‑date price labeling of department items.
• Establish prices based on margin goals.

• Ensure staff are available to meet customers’ requests and needs.
• Ensure daily tasks are assigned to ensure productive work flow.
• Ensure that all unsellable items are properly disposed.
• Ensure café’ equipment is maintained and properly serviced. Advise store manager of equipment repair/replacement needs.
• Coordinate vendor returns with receiving. Keep accurate records of department transfers, credits, and losses.
• Maintain and update department’s standard operating procedures (SOP’s). Ensure staff is aware of and trained in department SOP’s.
• Conduct quarterly inventory.

• Enforce department procedures according to HAACP guidelines to ensure safe food handling and preparation.
• Ensure that café’ display units, coolers, work areas, storage areas, and floors are in clean and orderly condition and meet all Health Department requirements.
• Ensure staff is following safety, sanitation and security procedures.

• Develop and uphold performance standards for all café’ staff.
• Schedule café’ staff according to weekly labor budget and quarterly cost of labor. Arrange for coverage of vacant shifts and fill in as needed.
• Ensure training for all department staff. Successfully complete training checklists with new department staff.
• Motivate and provide café’ staff with the tools and materials required to ensure high quality and efficient job performance.
• Provide timely, thorough and thoughtful performance evaluations to department staff.
• In collaboration with Café’ Manager, take corrective counseling measures and/or disciplinary action as needed for all department staff, according to established personnel policies.
• Assist with coordinating department meetings to maintain effective communication with staff.
• Ensure displays…