Academic Operations, Accreditation Undergraduate Programs Coordinator

Concordia University is a Lutheran higher education community committed to helping students develop in mind, body and spirit for service to Christ in the Church and in the world.

The Academic Operations, Accreditation, and Undergraduate Programs Coordinator supports the Batterman School of Business by executing the operational work required to deliver undergraduate academic programs, maintain accreditation status, and support overall academic reporting and data analysis. This position builds and maintains course schedules for undergraduate programs, monitors enrollment and course viability, and executes adjunct processes from recruitment support through onboarding and term readiness.

The role ensures accurate scheduling, timely communication, and dependable operational follow-through in support of program quality and student success. This position also serves as the School's accreditation liaison for project management, coordinating timelines, evidence collection workflows, and accreditation reports.

• Build and maintain the term schedule for undergraduate academic programs in alignment with the scheduling calendar and academic policies.
• Coordinate schedule development with Undergraduate Business Chair, including: section planning, modality/format, meeting patterns, instructional assignments, and schedule change process.
• Prepare schedule drafts, route for approvals, and publish final schedules according to established deadlines.
• Serve as the central point of contact for undergraduate program schedule adjustments after publication (additions, cancellations, instructor changes), ensuring appropriate approvals are documented.

• Monitor undergraduate enrollment and registration trends.
• Prepare action lists and recommendations for Undergraduate Business Chair regarding low-enrolled sections, additional sections, cap increases, and cancellations.
• Maintain reports on cancellations and historical enrollment patterns to support data-informed scheduling.

• Maintain adjunct staffing pipelines for undergraduate programs, including term-to-term availability tracking and credential documentation coordination.
• Execute onboarding logistics: system access setup coordination, orientation scheduling, and first-day readiness checklists.
• Coordinate adjunct teaching assignments, documentation, and ensure timely communication of key dates, expectations, and required training.
• Support adjunct evaluation logistics by collecting inputs, tracking completion, and routing materials to the Undergraduate Program Chair for decision-making.

• Provide day-to-day undergraduate operational support to program leaders (calendar support for key milestones, meeting preparation, and follow-up tracking).
• Coordinate undergraduate student-facing operational processes tied to program delivery (as assigned), such as forms processing and communications.
• Maintain program operations documentation (process checklists, timelines, templates) to improve consistency and reduce rework.

• Produce routine operational reports for the School of Business (schedule status, staffing status, enrollment monitoring summaries, adjunct utilization).
• Ensure operational processes follow institutional policy and timelines.
• Identify recurring scheduling and staffing issues and propose process improvements.
• Produce ad hoc data reports requested by the School of Business Leadership Team.

• Serve as the accreditation liaison for project management: maintain the master accreditation calendar, coordinate evidence requests, track deliverables, and support report assembly.
• Maintain a structured evidence repository and version control for accreditation materials.
• Coordinate working group meetings, agendas, and action tracking related to annual reporting and self-study preparation.
• Draft and compile sections of reports as assigned, ensuring completeness and consistency-while routing for academic review and final approval by the Associate Dean for Academic Affairs.
• Monitor deadlines for annual accreditation reporting and the self-study year plan, proactively flagging risks and dependencies.
• Other duties as assigned.

• High attention to detail and strong follow-through.
• Clear, professional communication and strong customer service orientation.
• Ability to organize work across peak cycles (registration/scheduling) and maintain accuracy under pressure.
• Ability to translate leader decisions into operational steps and timelines.
• Supportive of the mission and values of Concordia University Wisconsin/Ann Arbor and the Lutheran Church Missouri Synod (LCMS)

• Bachelor's degree required (or equivalent combination of education and relevant experience).
• 2+ years of experience in…