Service Manager - Residential Construction

Location:

Southeast Wisconsin – Mequon, Wi

Employment Type:

Part Time – Full Time Opportunities

Lakeside Luxury Homes is a premier custom home builder based in Mequon, Wisconsin, specializing in architecturally designed, high-end residences. Our expertise spans from new construction to remodeling and ongoing home maintenance through our Lakeside Signature program. We take pride in delivering bespoke homes that reflect our clients’ unique visions and lifestyles. Learn more about us at

We are seeking a Service Manager to support the construction and post-construction experience for our luxury home clients. This position works closely with Project Managers to coordinate service-related tasks and schedule service work with homeowners and subcontractors. The ideal candidate is highly organized, professional, and comfortable multi-tasking while delivering an exceptional client experience.

• Assist the Project Managers with service-related tasks throughout the construction and warranty phases
• Schedule service appointments with homeowners, ensuring clear communication and timely follow-up
• Coordinate and schedule subcontractors to perform service and warranty work
• Manage and maintain the schedule for service employees
• Track service requests, work orders, and completion status to ensure timely resolution
• Serve as a point of contact for service-related inquiries, maintaining a high standard of professionalism
• Monitor progress of service work and communicate updates to Project Managers and clients as needed
• Maintain accurate records, schedules, and documentation related to service activities
• Help identify scheduling conflicts or service issues and proactively work toward resolution

• Experience in construction, home building, property management, or customer service
• Strong organizational and time-management skills with the ability to manage multiple schedules. Proficiency with scheduling software, project management tools, Buildertrend or similar system
• Excellent & professional communication skills, both written and verbal
• Ability to work collaboratively with Project Managers, subcontractors, and internal teams
• Ability to travel across Southeast Wisconsin to various project sites

• Competitive compensation package based on experience
• A collaborative and dynamic work environment within a well-established custom home builder
• Benefits (health, 401k, etc.), paid time off, flexibility