Customer Program Manager

JOB SUMMARY

This position is responsible for the operational oversight of gas turbine engine components in the initial evaluation, repair and overhaul sequence. This includes being directly responsible for reviewing component condition, developing repair work scope, understanding customer requirements, and establishing the component ship date.

The Customer Program Manager (CPM) develops and ensures work scopes are communicated to all levels of the company while monitoring daily, the complex repair and workflow cycle.

This position performs its duties within the Department of Customer Programs, which manages the turbine engine component overhaul process. This includes understanding customer requirements, evaluation of the received condition reports and developing a repair work scope based on original equipment manufacturer (OEM) and company guidelines.

This position will work alongside a team of experienced department leaders that will allow continuous interaction for acquiring the techniques, knowledge, and skills required of the job, while collaborating with other company experts of the business.

Component Repair Technologies, Inc. (CRT) began as a locally family-owned business, with operations in Mentor, OH since 1985, and grew into a global leader (500+ employees) in the aerospace MRO sector. Specializing in the repair and overhaul of turbine engine components, CRT proudly serves the world's largest airlines and jet engine manufacturers. Component Repair Technologies is focused on our valued employees, customers, and community.

In 2025, CRT became a Safran Aircraft Engines company as a Center of Excellence for the repair of large jet engine parts in the Americas.

For over 120 years, Safran, through its Aircraft Engines subsidiary, designs, produces, markets and supports, alone or in partnership, aircraft engines offering world-class performance and reliability. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible.

Operating through CFM International, its 50/50 joint venture with GE Aerospace, Safran Aircraft Engines is the world's leading supplier of single-aisle commercial jet engines, the CFM
56 and LEAP. Safran Aircraft Engines is fully committed to sustainable aviation through the RISE (Revolutionary Innovation for Sustainable Engines) technology development program. Safran Aircraft Engines also deploys a global network providing a full range of support, maintenance & repair services.

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