Desk Operations Specialist

Overview

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future.

With continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future.

• Medical:
  Multiple plan options.
• Dental:
  Delta Dental or reimbursement account for flexible coverage.
• Vision:
  Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement:
  Competitive retirement package to secure your future.

Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Coordinates details of patient visits to allow care providers to focus on patient care. Activities may include scheduling complex appointments, coordinating daily activities of a multispecialty medical practice, preparing patients, completing pre-examination records, and managing patient materials flow.

Obtains or verifies patient demographics and medical insurance information, informs patients of scheduling delays or changes, and serves as a direct contact and resource. Schedules and reschedules tests/consults across multiple communication channels. Performs related administrative duties such as processing ABN forms, insurance verification, and handling patient appointment communications and materials. Able to navigate multiple electronic applications and devices (e.g., iPad/tablets, Text Reminder Notifications, Kiosks).

This role may require cross-coverage and travel depending on location. Willingness to adjust work schedules to meet department or clinical needs.

Minimum High school diploma or GED and one year of customer service experience (administrative, physician's office, appointment scheduler, or retail/service industry). Computer skills required with Windows-based applications and intranet/internet use; ability to keyboard and navigate multiple applications.

Preferred Associate's Degree and coursework in a healthcare-related field (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist). Completion of Medical Terminology course preferred. EHR exposure preferred. Ability to work independently, stay organized, multitask, and communicate effectively (verbal, written, and telephone etiquette). Ability to handle difficult situations with empathy in a dynamic environment. Flexible, adaptable to changing work environment and schedules.

Basic Life Support (BLS) may be required in some areas. Additional coursework may be required upon hire.

During the selection process, you may participate in an OnDemand (pre-recorded) interview. You can complete at your convenience. You will see questions, have time to consider each response, and may re-record your answer. Mayo Clinic will view only the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.

Exemption Status Nonexempt

Compensation Detail Education, experience and tenure may be considered along with internal equity when job offers are extended. Salary range: $20.57 - $28.62 / hour

Benefits Eligible Yes

Schedule Full Time

Hours/Pay Period 80

Schedule Details Monday – Friday, 8:00 a.m. – 5:00 p.m.

Weekend Schedule NA

International Assignment No

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, AZ;
Jacksonville, FL;
Rochester, MN; and Mayo Clinic Health System campuses throughout Midwestern communities, and at international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each Mayo Clinic campus has to offer, and where your best fit is.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E-Verify and may provide information to confirm work authorization as required by law.

Recruiter Keri Pellegrom