Optical Sales Associate

Join to apply for the Optical Sales Associate role at Shopko Optical
, a Full‑time position based in Menomonie, MI.

On‑the‑job training is provided and no experience is required. Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear, complete pre‑screening activities before patient exams, prepare work orders for the Optical Lab, process medical billing information, and maintain frame inventory.

• Competitive wages & sales incentives
• Time off package including vacation pay, paid holidays, and a personal day
• Sick pay: accrue sick/safe leave per state law
• Health & wellbeing benefits: medical, life, dental, vision, short‑ & long‑term disability
• Voluntary/cafeteria offerings
• Employee assistance program
• On‑the‑job training & certification
• Teammate recognition program

• Provide excellent customer and patient service according to company and Optical Center standards
• Analyze patient eyewear needs
• Recommend specific lenses, lens coatings and frames to satisfy patient needs
• Assist patients in selecting frames according to style and color, ensuring frames are coordinated with facial and eye measurements and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove and care for their contact lenses
• Assist Optometrist with case histories and screenings

• Maintain complete knowledge of third‑party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for Optical Lab
• Process medical billing information
• Ensure proper merchandising of frame inventory

• High School Graduate or equivalent
• Maintain license as required by state
• To become certified, complete Shopko OCE certification requirements and calendar modules
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs, including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing

• Ability to communicate effectively at all levels within the organization through written and verbal communication
• Read and write at a high school graduate level
• Sit or stand for extended periods
• Operate various office equipment (computer, telephone, fax machine, copier, etc.)
• Lift 10–20 pounds
• See (near, distance, color, depth perception)
• Manual and finger dexterity and hand/arm steadiness
• Grip and hold items
• Good eye and hand coordination
• Operate a cash register, optical equipment, and tools
• Work normal/extended hours, evenings, nights, weekends as needed
• Travel independently to support company objectives and personal development

These statements describe the general nature and level of work performed. They are not exhaustive.

Seniority level:
Entry level.

Employment type:

Full‑time. Job function:
Sales and Business Development. Industry: Wellness and Fitness Services.