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IT Support

Store Service Desk Lead - Tech Support & Training

Job in Menomonee Falls, Waukesha County, Wisconsin, 53051, USA
Listing for: Cognizant
Apprenticeship/Internship position
Listed on 2026-03-06
Job specializations:
  • IT/Tech
    IT Support
Salary/Wage Range or Industry Benchmark: 49001 - 92500 USD Yearly USD 49001.00 92500.00 YEAR
Job Description & How to Apply Below
A major technology service provider is looking for a Store Service Desk Support Technician to provide advanced technical support and lead agent development. Responsibilities include monitoring service desk processes, delivering training sessions, conducting agent audits, and analyzing service trends. Candidates should have strong skills in store technology environments and experience with ITSM platforms like Service Now.

This role offers an annual salary between $49,001 and $92,500, with benefits including medical and paid time off.
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