Wound Care Process Customer Service

About Rotech

Rotech Healthcare Inc. is more than a medical‑equipment provider. We are a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep‑apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high‑quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively.

Whether you’re a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at

Job Summary:

We are seeking a dedicated Process Customer Service Representative to join our team. In this position, you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third‑party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care‑related information and processing. First line of contact with new customers.

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Duties, responsibilities and activities may change at any time with or without notice.)

• Brings ideas for process or efficiency improvements to supervisor.
• Builds relationships with locations, field management, patients and referral sources.
• Certain functions require outbound calling and data entry.
• Collects co‑pays and deductible amounts.
• Conducts insurance verification and eligibility for services/products.
• Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns.
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines.

For full info follow application link.

Rotech Healthcare Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/A54 E8

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