Epic Resolute App Coord, Patient Financial Services

EPIC RESOLUTE Application Coordinator – Patient Financial Services

Location: Menomonee Falls, WI (Woodland Prime 400 facility) – Remote.

FTE: 1.0

Standard

Hours:

40 hours per week

Shift: Monday – Friday, 8 a.m.–4 p.m. (flexibility available)

Responsible for the overall design, build, and implementation of the Epic Resolute Hospital Billing and Claims & Remittance application module. Works with project leadership and Patient Financial Services operational leadership on scope, integration, and design decisions for billing and remittance workflows. Leads identification and resolution of operational and technical system issues with enterprise‑wide impact. Must be knowledgeable about Medicare, other government regulations, NUBC, and managed care plans.

Other duties as assigned.

• Design, build, and implement Epic Resolute Hospital Billing and Claims & Remittance modules.
• Collaborate with project leadership and PFS operational leaders on scope, integration, and design decisions.
• Identify and resolve operational and technical system issues with enterprise‑wide impact.
• Ensure compliance with Medicare, government regulations, NUBC, and managed care contracts.
• Participate in meetings, prioritize tasks, resolve conflicts, and maintain issue lists.
• Provide technical and functional guidance to stakeholders.

• Minimum 5 years of experience in hospital revenue cycle or IT role directly impacting hospital billing.
• Knowledge of revenue cycle business functions and hospital claims or IT support, equivalent to a bachelor’s degree (preferably a bachelor’s).
• Epic Resolute Hospital Billing Administrator or Hospital Claims & Remittance certification.

• Technical and functional expertise in Epic Resolute Hospital Billing and Claims & Remittance.
• Module design and implementation experience.
• Strong process design and project management skills.
• Ability to lead meetings, prioritize, resolve conflicts, and maintain issue lists.
• Effective oral and written communication; strong customer service skills.
• Detail‑oriented, self‑motivated, and proficient with Microsoft Office.
• Time‑management skills.

Pay: $34.82 – $59.56 per hour (determined by experience).

• Paid time off
• Career pathways & tuition assistance, CEU opportunities
• Academic partnership with Medical College of Wisconsin
• Referral bonuses
• 403(b) retirement plan
• Medical, dental, vision, life insurance, short‑ and long‑term disability, free workplace clinics
• Employee Assistance Programs, adoption assistance, healthy contributions, Care@Work, moving assistance, gym memberships, travel and other benefits

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages, and retains a diverse workforce. Veterans are welcome to share their priority consideration status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. If you require accommodations you may contact us.

Mid‑Senior level

Full‑time

Health Care Provider

Hospitals and Health Care