Senior Service Support Engineer

Eaton’s ES AMER ESS division is currently seeking a Senior Service Support Engineer.

The expected annual salary range for this role is $84,000 - $123,000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

This position primarily supports and leads application and proposal needs for opportunities pertaining to Eaton’s power distribution services solutions in Eaton’s Engineering Services & Systems (EESS) Division.

• Lead all activities related to preparing technical pricing and commercial proposal quotations for the respective district/region.
• Serve as the primary point of contact/trusted advisor with sales (NAS and EESS), channel, Reps/Agencies, end users, subject matter experts and District Operating Center team members for the development of technical & commercial proposals and provide application assistance in support of engineering services sales growth objectives.
• Responsible for, but not limited to, pricing development, technical application support, and proposal & submittal documentation.
• Provide unique solutions beyond the standard specifications to provide greater customer value and support sales in delivering the proposal to the customer, when needed.
• Act as a division liaison with other Eaton divisions and plants and outside suppliers to identify solutions to customer needs in conjunction with engineering services offerings.
• Maintain proper communication with internal customers, including price and product feedback on both commercial and technical issues.
• Visit customer sites to address customer needs and gather technical inputs for accurate proposal recommendations.
• Track proposal and order hit rate activity, enabling field management and outside sales engineers to monitor for customer/channel partner effectiveness.
• Actively support Division Initiatives (Service Attachment Orders for New Equipment, power system engineering and power system automation offerings, Aftermarket Solutions, Extended Warranty Program, etc.).
• Support proposals locally and requests from other locations.
• Provide ongoing updates regarding proposal activities and prepare Monthly Reports.
• Actively be involved in personal professional growth and development opportunities / industry organizations.
• Complete all required and recommended product and safety trainings.
• Participate in and contribute to the bi-annual Team Workshop.
• Provide exceptional customer service to all stakeholders; putting in extra time as needed to meet customer and project deadlines.

• Bachelor’s degree from an accredited institution in Business, Engineering or Technical Field.
• 3 years minimum electrical industry related application engineering and proposal development experience with additional experience in electrical power systems and/or industrial and utility substation construction.
  • In lieu of a degree, 5 years minimum electrical industry related application engineering and proposal development experience with additional experience in electrical power systems and/or industrial and utility substation construction, hands-on field service experience and/or proposal generation experience specifically related to maintaining and modernizing electrical power distribution systems.
• Possess and maintain an active and valid driver’s license.
• Submit to periodic customer required background and drug screenings.
• No relocation is being offered for this role. Candidate must reside within a 50 mile radius of Menomonee Falls, WI or Chanhassen, MN to be considered. Active duty military candidates are exempt from this requirement.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F‑1 to H‑1B, H‑1B cap registration, O‑1, E‑3, TN status, I‑485 job portability, etc.

• Engineering Degree (Electrical Preferred) or Business Degree with Engineering/Technical Experience or an equivalency of 3 years hands‑on field service…