Customer Service Representative

Order Management Specialist

Role Overview:
The Order Management Specialist is responsible for accurately entering, validating, and managing customer orders while delivering exceptional customer service. This role requires strong attention to detail, effective communication, and the ability to resolve issues efficiently.

• Accurately enter customer orders and verify all details for completeness and accuracy.
• Validate orders, resolve exceptions, and address pricing discrepancies.
• Handle order-related inquiries, complaints, and service issues promptly.
• Maintain accurate records of orders, purchase orders, and confirmations.
• Monitor open orders and process credits, cancellations, and purchase order revisions.
• Manage customer requests related to returns, exchanges, and order modifications.
• Collaborate closely with sales, logistics, and finance to ensure smooth order processing.
• Respond to inbound customer calls and emails regarding orders, products, and services.

• High school diploma or equivalent.
• 2+ years of experience in order management, customer service, or a related field.
• Familiarity with ERP and order processing systems (e.g., SAP, Oracle, CRM platforms).
• Strong written and verbal communication skills.
• Patience, empathy, and a professional demeanor.
• Strong problem‑solving abilities.
• High accuracy and attention to detail.

• Basic proficiency in Microsoft Office Suite.
• Experience in supply chain, retail, or manufacturing environments.

• Customer service.
• Order entry.
• ERP/CRM systems.
• Data entry.
• Microsoft Office.
• Call center or customer support experience.

The pay range for this position is $18.00 - $19.00/hr.

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

This is a hybrid position in Menomonee Falls, WI.

This position is anticipated to close on Feb 11, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.