Customer Service Representative - National Accounts

RJ Schinner is celebrating 75 years in business! Our journey started back in 1951. Today, we’re proud to have 20 distribution centers across the U.S. and a team of 600+ amazing people, all working together to keep distributors in 48 states stocked with the essentials – from paper goods and food service packaging to cleaning supplies.

Headquartered in Menomonee Falls, WI, we’re proud to be recognized as one of Deloitte’s Wisconsin 75 most successful private companies and recognized by Biz Times’ Future 50 Program as one of the fastest-growing privately‑owned companies in southeastern Wisconsin.

Full‑time | Monday‑Friday | 8:00 am – 5:00 pm

The Customer Service Rep for National Accounts ensures customer satisfaction by answering product and delivery questions and suggesting information about other products. Processes orders, prepares correspondence, tracks customer orders, and works to resolve any delivery issues.

• Competitive base pay, tier‑based annual increase structure and year‑end bonus opportunity
• Medical, dental and vision insurance; employer‑paid life and short‑term disability insurance
• Two weeks’ paid time off your first year, paid holidays and paid leave program
• Internal advancement opportunity
• Up‑to‑date technology and operations equipment
• New‑hire and ongoing training opportunities
• Regular employee appreciation events
• Employee pricing program on RJ Schinner sold products
• ½ off RJ Schinner apparel, and much more!

• 1–3 years of effective customer support experience
• Strong phone skills
• Dynamic active listening skills
• Impassioned customer satisfaction focus
• Solid ability to adapt and respond to different types of situations
• Proven ability to prioritize and manage time efficiently

• Builds sustainable relationships of trust through open and interactive communication
• Meets call handling and order entry quotas
• Handles complaints, provides appropriate solutions and alternatives
• Keeps records and tracks pricing for customers
• Reviews deduction lists, credit report and pricing over‑ride report
• Communicates with warehouse managers on late, large and/or add‑ons for orders
• Works closely with other Customer Service Reps to encourage a teamwork environment
• Expedites reports (back orders/open orders)
• Tracks status of products and stock requests with purchasing team

• Customer support experience in a wholesale redistribution environment
• Familiarity with Eclipse (AS400)/Solar (Windows‑based) system

N89W14700 Patrita Drive | Menomonee Falls WI | 53051

R.J. Schinner Co., Inc. is proud to be an Equal Opportunity Employer. We hire and promote for all positions without regard to race, religion, color, national origin, gender, sexual orientation, gender identity and/or expression, disability, or veteran status. All terms and conditions of employment are administered on the basis of equality.