Customer Service Representative

Customer Service Representative

As a Customer Service Representative, you will be responsible for accurately entering customer orders into the system, validating order details to ensure completeness and accuracy, and resolving any order-related issues or customer complaints promptly and efficiently. You will maintain accurate records of all orders, collaborate with team members, and provide exceptional service to customers.

• Accurately enter customer orders into the system and validate all order details.
• Perform order validation and exception resolution, including addressing pricing issues.
• Handle and resolve order-related issues or customer complaints efficiently.
• Maintain accurate records of all orders, purchase orders, and order confirmations.
• Collaborate with team members to deliver high-quality service to customers.
• Monitor orders, process credits/cancellations, and handle purchase order revisions.
• Manage customer service issues related to returns, exchanges, and order modifications.
• Work closely with sales, logistics, and finance teams to ensure seamless order processing.
• Handle inbound customer calls and emails regarding orders, products, and services.

• 2+ years in order management, customer service, or a related field.
• Familiarity with order processing systems and software such as SAP, Oracle, or CRM.
• Good communication abilities, both written and verbal.
• Good problem-solving skills.
• High degree of accuracy and attention to detail.

• High school diploma or equivalent.
• Associates degree or bachelors degree preferred.
• Basic knowledge of Microsoft Office Suite.
• Experince in supply chain, retail, or manufacturing is a plus.
• Patience, empathy, and professionalism.
• Positive attitude and team player.

Join a large organization with opportunities for growth and potential contract extensions. Experience a supportive team culture and engage in a hybrid work schedule that promotes work-life balance.

Work Monday to Friday from 8:00 AM to 4:30 PM EST with a hybrid schedule, requiring onsite presence at least two days a week, including Wednesdays. Enjoy a close-knit team environment with normal office conditions and a 'dress for your day' dress code.

This is a Contract to Hire position based out of Menomonee Falls, WI.

The pay range for this position is $18.00 - $20.58/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Menomonee Falls,WI.

This position is anticipated to close on Mar 17, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.