Customer Support Specialist

$50,000 – $57,000 Annually + Full Benefits, 401K, PTO, Hybrid, Profit Sharing!

Through our products and global footprint, we are in a unique position to truly make a difference. With a proud history dating back to the early 1900s, we’ve grown from producing a single piece of machinery to becoming a respected leader in manufacturing compliance-focused kitchen and sanitation equipment, including stoves, dishwashers, and a wide range of commercial appliances. Today, we are a well-established organization with over 5,000 employees worldwide.

We are seeking a proactive and detail-oriented Customer Support Specialist to play a key role in both customer communication and internal operations support. This position goes beyond answering inquiries, it ensures pricing accuracy, order integrity, and smooth coordination between customers and internal teams.

• Serve as a primary point of contact for customer inquiries, providing timely and professional support via phone and email
• Maintain and update pricing books, product details, and customer account information within internal systems
• Accurately enter, review, and validate order information to ensure correct pricing, quantities, and shipping details
• Coordinate with sales, operations, and accounting to resolve discrepancies or order issues
• Process order modifications, returns, credits, and account adjustments with accuracy and efficiency
• Monitor open orders and proactively communicate updates or delays to customers
• Identify and escalated recurring issues while recommending process improvements
• Ensure all customer interactions and system updates are properly documented

• 1+ year of customer service experience
• Strong attention to detail with the ability to manage high volumes of information accurately
• Proficiency in Microsoft Office, especially Excel
• Excellent communication and problem-solving skills
• Ability to work cross-functionally in a fast-paced environment