Sr. International Account Manager

IMPORTANT MESSAGE:
Mitratech Circa's Diversity Catalyst and Local Job Network  sites will be undergoing scheduled maintenance between 3/14/2026 9:00:00 AM and 3/15/2025 12:00:00 PM US Central time.
Please excuse the inconvenience while we upgrade our systems and network.
Current Time: 3/10/2026 6:21:43 PM US Central

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.

The Senior International Account Manager will oversee the international customer service team, serving as a working supervisor. This role involves preparing take-offs and quotations for global clients, managing and reviewing international order entries, and ensuring prompt and accurate responses to customer inquiries. The manager will promote Bradley products through targeted phone and email campaigns, collaborate closely with the International Sales team and internal stakeholders to align efforts, and maintain both profitability and high levels of customer satisfaction.

This position is responsible for the supervision of International Account Managers.

This position reports to the VP Sales, Bradley and is onsite at our Bradley location in Menomonee Falls, WI.

• Train, supervise and mentor members of the international team
• Provide quotes, product information and suggestions, marketing materials, and take-offs.
• Work with international distributors to determine project details and requirements.
• Ensure all relevant documents are signed and completed, including technical data sheets, submittals, Letters of Credit, etc.
• Update monthly customer dashboards, quote reports, and other tracking/informational tools. Keep Sales Force up to date
• Gather research on targeted international projects (beyond Latin America, Canada & Australia), vetted and approved by Leadership.
• Coordinate printing, translation and delivery of marketing literature, technical and installation documentation.
• Support distributors with their catalogs/websites by providing up-to-date product photos and descriptions.
• Assist in product training, email campaigns, and organization of customer visits.
• Other duties and projects as required.

• 7+ years in sales support with international experience
• Bachelor Degree in International Business, Sales, Marketing or International Relations or other related field.
• 5+ years leadership experience
• Demonstrated performance in international market penetration and share gains
• Ability to understand construction plans and perform take-offs preferred.
• Foreign language ability is preferred; especially Spanish
• Proficient with MS Office applications; ERP experience is helpful.
• May require flexibility in work hours to contact international clientele in various time zones.
• Knowledge of Letters of Credit is beneficial.
• Knowledge of international shipping is required
• 10% international travel

• Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
  
  Adherence to Watts' seven cultural beliefs:
  Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Bradley location (Monday - Friday).

Your scheduled work hours will be communicated to you by your manager.

Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
  
  Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
• Ability to read documents, use a…