Order Management Specialist

Order Management Specialist Job Description

We are seeking a personable, driven Order Management Specialist who demonstrates strong ownership, resourcefulness, and a proactive mindset. This role is critical to delivering an exceptional customer experience by ensuring accurate and timely processing of customer orders from entry through completion.

• Accurately enter customer orders into order management systems and validate all order details for completeness and accuracy.
• Perform order validation and resolve exceptions, including pricing discrepancies.
• Monitor orders and manage credits, cancellations, and purchase order revisions.
• Address order-related issues and customer complaints promptly and professionally.
• Maintain accurate records of customer orders, purchase orders, and order confirmations.
• Manage customer issues related to returns, exchanges, and order modifications.
• Serve as a collaborative team member, delivering high-quality work.
• Partner closely with Sales, Logistics, and Finance teams to ensure seamless order processing and issue resolution.

• High school diploma or equivalent.
• 3 years of experience in order management or a related field.
• Familiarity with order processing systems such as SAP, Oracle, or CRM platforms.
• Basic knowledge of data analysis and reporting.
• Strong written and verbal communication skills.
• Excellent time management, prioritization, and problem‑solving abilities.
• High attention to detail with a strong focus on accuracy.
• Demonstrated patience, empathy, and professionalism when working with customers.

• Background in supply chain, retail, or manufacturing environments.
• Basic proficiency with Microsoft Office Suite.

The work schedule is Monday through Friday, from 8:00 AM to 5:00 PM. This is a hybrid work environment, offering a combination of remote and in‑office work.

This is a Contract position based out of Menomonee Falls, WI.

The pay range for this position is $20.58 – $20.58/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan — Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Menomonee Falls, WI.

This position is anticipated to close on Mar 16, 2026.

Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter ( astoncarter) for other accommodation options.