Accounts Receivable Manager

SUMMARY

As a Accounts Receivable Manager, you’ll help lead a group of Accounts Receivable team members who discuss delinquent accounts with account holders over the telephone. The Accounts Receivable Manager is responsible for ensuring that individual team members deliver and meet performance expectations, and that the team meets its goals. You’ll analyze the accounts receivable team member performance and recommend improvements to accounts receivable and collections training, approach, systems, etc.

You’ll also provide consistent, supportive, and constructive feedback to each team member on the quality and quantity of their work. In addition, you will lead special projects that will help us move our business forward as assigned.

• Job Title:
  
  Accounts Receivable Manager
• Department:
  Administration
• Company: DGI USA and DGI Canada
• Last Revised Date:
  August 2022
• Work Schedule:
  
  Full Time
• Exempt Status:
  Exempt
• Reports To:
  
  Corporate Controller
• Remote or Hybrid Work Eligible:
  Remote

• Train, direct and oversee the accounts receivable and cash application team
• Making hiring decisions, providing feedback on performance; development to ensure career growth and promote succession planning
• Creating weekly schedule for the Accounts Receivable Team for business coverage
• Completes performance reviews and time management needs for the team
• Running credit cards for authorization for online ordering accounts; processing credit card payments
• Regularly monitors unapplied cash and provides assistance when needed
• Working with multiple departments to gather information (e.g. returns, accounts payable, sales) for customers to answer questions and resolve issues; working to correct invoice issues and concerns
• Daily outbound accounts receivable and collection calls and emails to customers regarding account status and providing payment details
• Prepare and present account status reports to management upon request
• Maximize recoveries through customer contact, skip tracing, or other means necessary with any actions taken to be in full compliance with all applicable laws and regulations
• Enlist the efforts of sales and senior management when necessary to accelerate the accounts receivable / collection process
• Work with customers to reschedule, rewrite, or extend payments when necessary; providing customers with copies of invoices or statements as requested
• Utilize customer portals to submit and re-submit (as necessary) invoices and supporting documents for payment; supervise entries on portals by subordinates
• Support daily credit activity to include review and release of pending orders as well as day to day credit and collections duties
• Develop action plans to cure delinquency while following proper processes and procedures
• Coordinate with Credit, Sales, dealers, and other personnel to effectively utilize all resources to maximize productivity
• Releasing orders for customers; working with management for approval on exceptions
• Create demand letters and formulate emails to contact customers regarding delinquency
• Document all interaction with customers and vendors to ensure reporting accuracy
• Make recommendations to Senior Management and Asset Management in regard to securing collateral when appropriate
• Other duties as assigned

• College Degree or equivalent work experience desired
• 5+ years of previous accounts receivable or collections experience required; experience within distribution industry highly preferred
• Excellent communication, organization, analytical and problem‑solving skills
• Ability to coach team members to both be assertive and guest focused, to inspire them to perform at their best, and to manage performance when it’s not meeting expectations
• Excellent organization, multi‑tasking, attention to detail and follow up skills
• Ability to prioritize and manage multiple responsibilities
• Intermediate knowledge of MS Office (Word, Outlook, Excel, Teams)
• Comfortable working in a fast‑paced team environment
• Bilingual in English & Spanish a plus
• Professional maturity, integrity and a positive attitude
• Strong ability to work well under pressure
• Passionate, adaptable, customer focused and teamwork oriented
• Ability to balance both project work and team coaching
• Strong sense of urgency and accountability
• High level of integrity and self‑starter who is motivated and driven
• Compensation Ranger: $80,000 to $85,000

• Reside in the United States or Canada
• Have access to high‑speed reliable internet (with a minimum of 50 mbps for download speed and 50 mbps for upload speed)
• Have a quiet, dedicated workspace free from distraction

For more details, see the Remote Work Policy in the Employee Handbook.

This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.