Member Experience Associate

Member Experience Associate

Be among the first 25 applicants. The position is competitive hourly base plus commissions and offers an incentive plan for sales.

• Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending on position.
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period.
• Medical, Dental, Vision, wellness program and more.
• Paid Holidays.
• Paid Time Off – accrue monthly. Additional 24 hours per year earmarked for volunteer activities.
• Collaborative environment – value contribution to exceptional service.
• Free AAA Classic Membership.
• AAA Product Discounts.
• Tuition Reimbursement Program.

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. They are also directly accountable for achieving individual sales targets and support overall branch success as individual contributors. The role rotates between branches based on business needs and requires strong customer service orientation, adaptability, and active listening skills.

This is a full‑time, onsite position at AAA Menlo Park. You will work 5 days a week, including two Saturdays.

• Perform fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations, standard operating procedures, and compliance.
  • Member Experience
  • Member Services
  • Concierge
  • DMV/MVD
  • Auto Travel
  • Unlicensed Insurance Services
  • Smart Home Security
• Accountable for meeting individual sales goals while applying consultative sales techniques to uncover needs, present solutions, and close opportunities.
• Promote AAA products and services to achieve individual and branch goals, reinforcing the value of membership regardless of location.
• Understand and anticipate Member needs, identify and recommend relevant solutions, and demonstrate flexibility in adapting solutions to each branch environment.

• Customer Service
  • Professional and friendly attitude, problem‑solving resolution, and ability to adapt to different branch teams and Member bases.
  • Agility in modifying communication style to provide high communication effectiveness.
  • Increases value of membership with each interaction.
• Sales
  • Strong sales skills with proven ability to meet or exceed goals in prior roles.
  • Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.
• Product Knowledge
  • Uses strong product knowledge to identify customer‑specific needs, generate new sales, and retain existing business.
• Cross‑functional Capability
  • Strives to become cross‑functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.
• Technical
  • Proficient with multiple computer systems and applications; quickly adapts to varying system configurations or processes across branches.
  • Strong knowledge of all AAA products, services, and operations with fiduciary accountability.
• Operational Excellence
  • Ensures process implementation and compliance with standard operating procedures in all assigned branches.
  • Engages in daily activities to meet broader purpose and goals.

• Minimum Qualifications
  • High School Diploma/GED.
  • 2–4 years of work experience, with at least 1 year in a sales role (sales experience required).
  • Backgrounds in insurance, retail, hospitality, service industries, or call centers highly valued.
  • Drive for Results – focus on desired end results and deliver on time.
  • Effective communication – clear, engaging, and helps audience understand and retain message.
  • Teamwork – quality relationships with peers, leaders, and internal partners.
  • Adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
  • Current & valid Driver’s License required; bonding/fingerprinting and P&C…