Product Operations Project Manager

Overview

The Product & Regulatory Operations organization plays a critical role in ensuring user and business safety across platforms. This team drives operations for emerging and high-priority initiatives in collaboration with Global Operations and key partners, including product/engineering, legal, and cross-functional (XFN) stakeholders. As a Product Operations Project Manager, you will contribute to driving growth, engagement, and quality for our products. We are seeking an experienced professional with a strong background in program/project management, excellent communication skills, and a proven ability to collaborate with global stakeholders.

In this role, you will assist in planning, executing, and monitoring projects while ensuring timely updates to stakeholders. The ideal candidate will foster cross-functional engagement and effectively communicate program progress to key stakeholders. We are also looking for someone passionate about exploring platform trends, uncovering their manifestations, and solving challenges through the use of advanced tooling and data analysis. The role requires strong analytical and investigative skills, a willingness to embrace ambiguity, and a focus on experimentation.

• Define project scope, develop detailed plans, and execute strategies for supported programs.
• Drive concise, persuasive, and effective communications, including root cause analysis, escalation management, and leadership updates with actionable recommendations for diverse stakeholder groups.
• Identify and address gaps in strategies, systems, and processes to enable growth at scale.
• Manage program activities, including risk mitigation and compliance, ensuring timely execution of deliverables.
• Maintain composure and showcase grace under pressure while collaborating effectively with internal stakeholders.
• Adapt to evolving requirements and prioritize escalation requests efficiently.
• Leverage large data sets and advanced analytical tools to support project goals and drive data-informed decisions.

• 8+ years of experience in operations within a tech company, consulting, or similar roles.
• Strategic thinker with a proven ability to enhance customer experiences through innovation and continuous improvement.
• 5+ years of project or program management experience in a corporate environment.
• Excellent communication skills, with the ability to build relationships and influence stakeholders across global, cross-functional teams.
• Strong decision-making skills, capable of performing under tight deadlines and balancing competing priorities.
• Proficiency with analytical tools (e.g., Excel, SQL) for driving analytics, reporting, and operational decisions.
• Demonstrated success in driving collaboration across cross-functional teams, coordinating effectively, and inspiring others.
• Proven ability to communicate effectively across diverse formats, time zones, and audiences, including operations teams and senior leadership.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Location
:
Onsite (New York, Menlo Park, or Seattle)

Role type
:
Contract 6 Month Position

Expected hours
: 40 per week

• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

• 8 hour shift
• Monday to Friday

• Do you or will you in the future require any sponsorship to work in the US?

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