Events Team Manager - Bay Area

Overview

Menlo Park - California - United States of America

Hi, we’re Host!

We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.

The Meeting & Events Manager manages employees and daily operations ensuring high-quality customer service by building strong event programming that aligns with the goals of clients and other stakeholders.

In the role you would lead a team of Hosts who serve as meeting and event specialists ensuring planning, space preparation, service delivery and post-event wrap-up activities are delivered with care and quality. In addition to making recommendations on budgets and cost management, this individual also coordinates with clients to resolve complex issues and provide a consistently positive experience through regular engagement and improvement of event processes.

The Meeting & Events Manager also works with teams to track benchmarks and ensure superior performance from the entire meeting and events staff.

• Manages a team in one or more offices. Provides direction on employee management (e.g. recruitment of talent, performance management, employee engagement, employee development, etc.). Make recommendations on budgets and cost reductions.
• Establishes work schedules, assigns tasks, cross-trains staff, evaluates performance, and develops team's skills.
• Troubleshoots and resolves complex client inquiries and complaints that are escalated.
• Follows up with clients timely to ensure satisfaction.
• Ensures consistency in support provided by the team through continuous review and improvement of existing processes. Interprets and communicates goals and direction with management. Sets achievable goals that are linked to the objectives of the organization.
• Accountable for SLA's, KPIs, and benchmarks; reports out on a recurring basis.
• Supports Experience Services team to ensure event operations are compliant with safety and facility/property requirements. Ensures smooth event operations; troubleshoot as needed.
• Serves as primary contact with client for meeting & events forecasts and strategies.
• Motivates and coaches staff towards attaining performance goals, maintaining high productivity, and improving customer satisfaction.
• Reviews staff workload and makes proactive decisions to meet the department business demands.
• Ensures smooth operations by implementing procedures to drive employee efficiency; tracks related performance data and solutions for identified gaps.
• Monitors the performance, training, and development of staff. Conducts performance evaluations and counseling. Responsible for recruiting and hiring new employees and/or vendors.
• Performs other duties as assigned.

• Bachelor's degree (BA/BS) in a related field of work or equivalent work experience and a minimum of 4+ years working in the meetings industry in areas such as a planner, travel manager, hotel sales or similar preferred; or equivalent combination of education and experience (equivalent work experience = 2 years experience for every year of higher level education).
• Has at least 4+ years of formal supervisory experience.
• Experience working in or with a multi unit environment e.g. hotel, retail, food, etc. across multi-stakeholder, matrixed environments on a global scale to achieve objectives preferred.
• Understands the sales process, meeting dynamics, support services, vendors, and industry at large.
• Certified Meeting Professional (CMP) preferred.
• Ability to comprehend, analyze, and interpret the most complex business documents.
• Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and…