Senior Manager of Outreach and Student Recruitment

Senior Manager of Outreach and Student Recruitment — Job Train, Inc.

Job Train is an anti‑poverty workforce development organization dedicated to helping low‑ and middle‑income workers, and those with barriers to employment, achieve full economic mobility. With six Bay Area career or training centers, Job Train offers best‑in‑class outcomes and expands regionally to meet the growing need for skilled workers.

The Senior Manager of Outreach and Student Recruitment leads the organization’s community outreach and student recruitment strategy for programs and services. This position supervises a growing team that ensures individuals are referred to, enrolled in, and balanced across Career Training Programs and Career Center Services. It requires a collaborative leader with management or supervisory experience and, ideally, prior workforce development experience.

• Oversee the Outreach and Recruitment team’s targeted enrollment metrics for Career Education Training Program cohorts, using Sales Force and other systems for reporting and evaluation.
• Plan, design, implement, and lead outreach efforts across the organization and represent Job Train in community settings across the Tri‑County Area (San Mateo, Santa Clara, Alameda).
• Build a consistent candidate pipeline, develop targeted strategies to adapt outreach needs, and implement processes, tools, and systems to track outreach, referrals, and registration efficiently.
• Develop, evaluate, and improve processes and systems to enhance speed, quality, efficiency, and outcomes related to outreach, referrals, and registrations.
• Maintain data and prepare reports related to outreach, referrals, and registration, including tracking overall outreach efforts and monthly progress toward strategic plan outcomes.
• Build and maintain relationships with collaborative partners, groups, and organizations.
• Communicate regularly with peers, management, and administrative functions as needed.
• Manage employees on the Outreach and Recruitment team, providing overall direction, coordination, and evaluation of performance, including monthly outreach and recruitment goals and targets.
• Perform all supervisory responsibilities: hiring, training, assigning, appraising performance, providing feedback, addressing complaints, and resolving problems, in accordance with organizational policies and applicable laws.

Experience

• 2+ years of experience successfully managing the performance of a function or division within a workforce development organization.
• 2+ years of direct experience leading community outreach, community engagement, or educational enrollment efforts.
• 4+ years of experience in student or employee recruitment.
• Advanced computer and software literacy, including experience tracking and reporting data with CRM software and other tracking systems.
• Knowledge of CT&E programs (formerly vocational education) or college recruitment, particularly with underserved populations.

Required Knowledge, Skills, and Abilities

• Job Knowledge: Relevant experience in workforce development, post‑high school education recruitment, CT&E school outreach/enrollment, and up‑to‑date knowledge of promoting services to populations experiencing barriers to employment.
• Communication and Interpersonal
  
  Skills:
  
  Demonstrated ability to build collaborative professional relationships, write reports, business correspondence, and procedures, and present information to managers, clients, customers, and the general public.
• Analytical
  
  Skills:
  
  Ability to solve practical problems and interpret a variety of instructions in written, oral, diagram, or schedule form.
• Leadership, Collaboration, and Teamwork: Ability to influence others, build collaboration, and represent outreach efforts across the organization.
• Planning and Organization: Demonstrated track record of setting and meeting goals, strong decision making, and organizational skills.
• People Management: Experience attracting, developing, evaluating, retaining staff, and holding people accountable.
• Communications: Ability to communicate collaboratively and effectively, both orally and in writing, with judicious use of discretion.
• Computer
  
  Skills…