Legal Operations Specialist

Reports To: Senior Manager, Client Success

At Glade AI, we believe legal professionals deserve technology that makes their work easier, not harder. Our AI-driven platform simplifies bankruptcy workflows, reduces manual effort, and removes confusion, so firms can focus on delivering greater impact to the clients who count on them.

If you've spent years navigating the complexities of bankruptcy law—preparing petitions, managing case deadlines, coordinating with trustees, and keeping clients informed—you already have the skills that matter most for this role. As a Legal Operations Specialist, you'll use your deep understanding of bankruptcy practice to help law firms transform how they work with Glade AI.

This isn't a traditional paralegal role. It's an opportunity to step into a new career path where your legal expertise becomes your greatest asset. You'll guide bankruptcy firms through implementing our platform, help them build smarter workflows, and serve as the bridge between their real-world practice needs and our technology.

You'll also be joining our established overseas support team while helping us build out and invest in a new Bay Area–based support team. This is a unique opportunity to play a critical role in strengthening our support function and driving the continued growth of our business.

No prior tech industry experience required—we'll teach you the technology. What we can't teach is years of hands‑on experience in bankruptcy practice. That's what you bring.

Use AI to reduce manual tasks, surface insights, and streamline workflows—freeing up time for more strategic work.

Partner with Product, Engineering, and CX to identify new opportunities where AI can optimize internal processes, scale, and set new industry benchmarks.

Train and mentor client team members on AI-driven best practices so they can confidently adopt, adapt, and amplify the impact across their organization.

By blending technology with human insight, you'll champion a smarter, more scalable way of working for both Glade and our clients.

• Be the trusted go‑to expert for bankruptcy law firms, handling inquiries and escalations with the confidence that comes from understanding their world.
• Provide timely, thoughtful support via email and chat, drawing on your firsthand knowledge of bankruptcy practice to connect with clients and showcase the value of Glade AI.
• Troubleshoot complex issues by asking the right questions—because you know how a bankruptcy case actually moves through a firm.
• Anticipate client needs by recognizing recurring pain points from your own experience and proactively addressing them before they become roadblocks.
• Share tips, insights, and resources that help firms discover new ways to streamline their bankruptcy practice with the platform.

• Work side‑by‑side with the Client Success team and law firms to design, test, and optimize workflows that make bankruptcy processes smarter, faster, and simpler.
• Translate the realities of bankruptcy practice—from means test calculations to creditor matrix management—into intuitive, repeatable processes using the Glade AI platform.
• Gather feedback from clients and internal teams to continuously refine workflows and surface opportunities for new product enhancements.
• Document workflow best practices and provide clear instructions so firms can confidently manage and adapt their processes over time.

• Act as a mentor and coach to other support team members, sharing your legal knowledge and best practices to help the team grow and succeed.
• Lead by example in client interactions, setting the bar for professionalism, problem‑solving, and client care.
• Serve as the escalation point for complex or urgent client issues, ensuring quick, high‑quality resolutions.
• Partner with Support, Product, and Engineering leadership to improve processes, streamline…