Sr. Program Architect, Professional Services

The Opportunity

Embark on a new print of innovation:
Join us as a Sr. Program Architect and unleash your experience with us!

The Professional Services team’s mission is to successfully implement and ingrain our solution to enable customers to effectively utilize and adopt Better Works’ solution over the long-term. The Professional Services team is part of our Customer Success team, which is dedicated to delivering a world-class experience to our customers and helping them embrace Continuous Performance Enablement and best practices. The Program Architect is a vital, customer-facing role within the team, leading the charge to implement our solutions for our customers.

This role reports to the Vice President of Professional Services.

This is a remote role.

Manage multiple concurrent customer implementation projects from start to finish for enterprise customers, including Fortune 500 firms.

Consult with customers, from individual contributors to executives, on change management needed for a successful roll-out. This includes roll-out planning, program design and executive engagement.

Lead workshops with customers to design a performance enablement program within their organization.

Serve as a Subject Matter Expert on Corporate HR Performance programs, including goal-setting, recognition, 1on1’s, Calibration, Engage, Development, Skills, Succession Planning, Feedback, and the Better Works platform.

Develop and execute against detailed implementation plans, including but not limited to coaching customers on developing tailored communication, training strategy, and technical integrations.

Work with customers to build their communication and training strategies for performance enablement programs.

Design and deliver training and workshops to all levels of organization as needed.

Demonstrate cross-functional leadership to deliver exceptional services and make our customers successful

Work with customers and product management to help outline product enhancements necessary for successful customer launches.

10+ years of experience in leading SaaS implementations for large and complex organizations, including building roll-out plans and consulting on change management.

7+ years of experience designing performance enablement programs for customers.

Experience consulting to customers, preferably from within an HR Talent Management technology company.

Exceptional client management and communications skills.

Ability to deliver key workshops to C-Level leaders within large organizations.

Willingness to travel to customer locations as needed - typically less than 10% travel required.

Proven track record of managing multiple concurrent projects with varying complexity levels.

Proven track record of leading projects at large, global, complex organizations.

Strong presentation, meeting facilitation, and written communication skills required.

Experience with APIs, Integrations, JIRA, Salesforce, and Zendesk is a plus.

• All employees share the responsibility of being aware of information security risks and adhering to information security policies and procedures.
• All employees are required to participate in information security awareness and training programs.
• All employees are responsible for handling data in accordance with data classification and handling guidelines. Employees should be aware of the sensitivity of the data they interact with and follow appropriate security measures.
• All employees have a responsibility for reporting information security incidents in accordance with information security policies and procedures.

At Betterworks, we prioritize our people. In that spirit, we’ve put together a great benefits program to support our employees’ health and wellness that includes the following:

Leadership:

CEO Doug Dennerline is truly a mission-driven leader. He has been a sales leader for over 25 years and has a direct impact on the work people do every day.

Funding:$129 million, Serious B with top-tier investors, including Kleiners Perkins, Emergence Capital, and 8VC.

Board of Directors:
Includes iconic executive John Doerr (introduced OKRs to Google),…