Systems Program Manager, GO Systems

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GO Systems is a horizontal team serving Global Operations accountable for delivery of systems and tooling strategies. GO Systems combines expertise in our products with operational, analytical, and technical skills to design and manage scalable processes. This work is enabled by a team of Systems Program Managers accountable for delivery across one of the following categories of jobs to be done: workflow design and management, workflow execution (production), and implementing tooling changes into Operations.

GO Systems sits at the nexus between Engineering and Operations and is a technology‑first organization. This individual can work through the hands‑on technical side of tooling while also building interpersonal relationships and managing XFN communications.

• Contribute to advancing GO’s tooling strategies across three categories of jobs to be done.
• Workflow Design and Management: define, build, and maintain repeatable, sustainable processes that support GO’s tooling ecosystem (e.g., road‑mapping, bug management, vendor insights).
• Workflow Execution / Production: execute internal workflows utilizing a combination of FTE and vendor resources.
• Implementing Tooling Changes into Operations: facilitate significant tooling changes within GO’s ecosystem, including scope and design of technical solutions, project/program management, acceptance and experimental testing, training users on new tooling solutions, and providing expert opinion as GO’s tooling subject matter experts.
• Exercise foundational skill sets: program management, cross‑functional partner engagement, problem‑solving, and communication skills.

• Bachelor’s degree in a directly related field, or equivalent practical experience.
• 12+ years of experience with end‑to‑end project management in a product, technical, and/or operations environment.
• Experience initiating and driving multiple projects simultaneously with minimal guidance.
• Experience with systems and tools used by Operations teams.
• Experience partnering with technical teams (e.g., Engineering, Product Management, Data Science).
• Demonstrated experience in creating reference documents and communicating them with stakeholders.
• Strategic thinker with problem‑solving skills and analytical mindset.
• Effective communication and rudimentary documentation skills.
• Experience with tools supporting Operations functions and technical proficiency about systems ecosystems is a must.

• 1+ years of experience using at least one scripting or programming language (SQL, PHP, Python, Haskell).
• 3+ years of experience working directly with technical teams to scope requirements, create Service Level Agreements (SLAs), report on critical metrics, and drive technical decisions.
• Experience working at the nexus of product (engineering) and operations (integrity, support, or annotations functions).

Meta is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E‑Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.

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