Pediatric Dental Front Office​/Treatment Coordinator

Overview

Experience the Grace Difference! We are a growth oriented pediatric dental practice which prioritizes exceptional dental care to children of all needs and abilities, an outstanding work culture, and strives to leave a positive footprint within our community.

What do we look for in a potential new team member? We are looking to grow our front office team with a positive, driven, patient-centric individual. We have a strong belief that each team member creates value in their own role by maximizing their skills and knowledge. We are seeking an individual who has a commitment to excellence in their actions, words, and intentions;

seeking to be the best version of themselves while striving to continuously grow and innovate to better serve our team and patients. This is ideal for a motivated and professional individual seeking long term employment.

• Understand and comply with policies and procedures associated with a dental practice.
• Understand and comply with HIPAA regulations.
• Exceptional customer service and phone skills.
• Proficient in Microsoft Office (Word, Excel).
• Organized self-starter and motivated problem solver.
• Clear and effective communication skills (both written and verbal).
• Ability to work collaboratively with colleagues of all levels and build cross-functional relationships.

• Maintain communication with patients via online platform, text and/or email.
• Handle patient reception.
• Manage/File Patient Charts/Records.
• Collect and post patient payments as needed.
• Educate, discuss and present the dentist's recommended treatment plan to the patient after the dentist has provided a diagnosis.
• Verify and then discuss dental benefits and pre-estimates; present fees to patients.
• Enter accurate patient benefit information into Dentrix system.
• Manage daily schedule to ensure production goals are consistently being met.
• Post/Enter pre-treatment estimates into system.
• Call patients to schedule treatment as applicable to their treatment plan.
• Track and call patients who do not schedule or whose treatment is incomplete.
• Follow-up:
  Call and/or send letters to patients that have missed their scheduled appointment within their treatment plan.
• Build positive and productive relationships with referral partners for business growth.
• Document services rendered and other related information in patient's charts following each appointment.
• Provide support to office personnel when primary responsibilities are complete.
• Maintain up-to-date knowledge about practice services offered.

• High school diploma or equivalent.
• Knowledge of dental terminology a plus.
• 2+ years dental treatment coordinator experience or previous front-office experience in a dental practice.

• 8 hour shifts available Mon-Sat.
• Must be available Saturday (1-2 Saturdays/month).

• A positive, meaningful, challenging, and supportive work environment.
• A competitive salary with a comprehensive benefits package: including medical, family dental care, and paid time off.
• An opportunity to serve amazing patients and be part of community outreach events.
• A convenient work schedule, which supports personal and professional growth.
• Technology forward, growth oriented dental practice.
• Pay: $25 - $35/hourly depending on experience.
• Benefits:
  Medical, Dental, 401K, PTO, paid holidays and sick days, incentive bonus opportunities, continuing education.
• Full-Time + Rotating Saturday | Weekdays 8:00am - 5:00pm, Saturday 8:00am-12:30pm.

• Cover letter detailing why you feel you would be a good fit for this position.
• Resume with Work History and References.
• Compensation expectations.