Sr. Program Manager, AMER

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.

Sr. Program Manager, AMER Benefits

The ideal candidate has excellent communications and relationship‑building skills, the ability to work in a fast‑paced environment, strong vendor management skills and is a subject matter expert in US and LATAM benefit compliance laws. You’ll be responsible for managing the Americas Health and Welfare benefit programs, helping us achieve our goals of providing world‑class solutions for our employees and their families.

This role ensures a seamless employee experience through operational efficiency and integrity using process management, data validation, vendor management and system integration oversight. The position serves as the primary point of accountability for benefits‑related compliance with various federal and state regulations.

• Vendor Management:
  Oversee daily operations and vendor management of Americas benefit programs including self‑insured and insured medical plans, pharmacy, dental, vision, business travel/medical, and life insurance /AD&DD.
• Compliance and Reporting:
  Assure plan compliance with regulatory filings and updates, notices, plan audits, non‑discrimination testing, ACA reporting, and city, state and federal compliance, etc. Manage program reconciliations, reporting and analysis.
• Manage U.S. annual Open Enrollment process including ensuring the Benefit enrollment system is testing and accurate, vendor management readiness, and manage the employee communication campaign.
• Manage benefits administrative enrollment systems and ensure updated accordingly with plan design and rate changes, test new features and capabilities, and manage open items log. Understand the end‑to‑end dataflow between our various systems and the business requirements of each, research and resolve integration‑related edits/issues.
• Establish Standard Operating Procedures (SOP) and Process Optimization Document and clarify standard operating procedures and innovate operating efficiencies, apply operational rigor. Partner with HRIS and Payroll teams to optimize benefits administration processes and enhance data accuracy and reporting capabilities.
• Benchmarking and Networking:
  Represent Snowflake Benefits at industry conferences and forums, Understand industry trends and emerging challenges and make evidence‑based recommendations based on data and analytics.
• Employee Advocate:
  Act as point of escalation for outsourced benefit service center, and manage employee Benefits Advocate relationship. Manage employee communication campaigns, supporting virtual and onsite program promotion, and employee events.
• Partnerships:
  Partner with regional Benefit teams to evaluate our current benefit programs and make recommendations for improvements that align with our values and objectives. Partner with various internal teams such as Payroll, Legal, Procurement, Sourcing, Data Privacy, Data Security, to ensure ongoing alignment on open items, policies, contracts, vendor management and renewals.

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum 8 years of progressive experience in benefits program management or operations.
• Knowledge of compliance requirements related to U.S. and LATAM Benefit program administration.
• Proficiency with Workday and experience with system integrations and file feeds.
• Ability confidentiality and handle sensitive employee information with discretion.

• Experience with benefits administration platforms
• Experience managing multiple vendor partner relationships and internal stakeholder teams
• Familiarity with Service Now or similar ticketing/workflow system

• Strategic thinker with a strong continuous improvement mindset and attention to detail.
• Agility in navigating ambiguity and adapting to evolving regulatory landscapes.
• High diligence and ability to manage multiple deadlines.
• Strong analytical and…