Program Manager

Summary

The Solutions Live Program Manager is tasked with the comprehensive, end-to-end management and execution of global training programs, prioritizing operational excellence, robust stakeholder engagement, scalability, and data-informed decision-making.

• Program Governance and Prioritization:
  Administer the structured quarterly training intake process, ensuring strict alignment with overarching business priorities.
• Refine and standardize the request submission procedure, coordinate the global training calendar in collaboration with key stakeholders, and formally communicate all resultant outcomes (including final scheduling, deployment of alternative formats, or resolution status).
• Maintain the central calendar to proactively mitigate conflicts and publish definitive monthly schedules.
• Global Operational Support:
  Develop and manage a robust, multi-regional training schedule, ensuring comprehensive global coverage (including the APAC region) and due consideration for local time zones.
• Partner with training requestors (primarily Product Marketing Managers) to precisely define target audiences, administer the invitation plan, and accurately track attendance.
• Pre-Execution Preparation:
  Collaborate extensively with requestors to formally define learning objectives and draft professional, detailed session descriptions.
• Mandate the use of standardized content templates.
• Integrate and validate survey and attendance codes directly into all training materials.
• Create and deploy internal awareness campaigns.
• Coordinate and lead all necessary pre-session live execution preparatory meetings.
• Live Session Management:
  Execute seamless live streaming via designated platforms (Zoom/Workplace).
• Professionally facilitate the Question & Answer segments and provide instantaneous technical and logistical support throughout the session.
• Post-Execution Analysis and Follow-Up:
  Oversee the distribution of post-training surveys. Disseminate essential follow-up communications, including session recordings.
• Share consolidated survey results and qualitative feedback with relevant parties. Monitor and engage with post-session internal awareness posts.
• Analyze and report on livestream metrics and survey outcomes to formally inform future program iterations.
• Data Analytics and Continuous Improvement:
  Analyze and synthesize critical performance data (including attendance, engagement levels, and survey responses).
• Generate scheduled and ad-hoc reports detailing training impact and emerging trends. Utilize data-driven insights to rigorously fuel continuous improvement across the program and related processes.

• 3 – 5 Minimum Years of Experience
• Bachelor’s degree in a relevant field (e.g., Business, Education, Communications, or a technical discipline).
• Advanced degrees (e.g., MBA, Master’s in Organizational Development) are preferred but not always required.
• Project Management certifications
• Documented experience managing complex, global training and enablement programs; demonstrated strong project management and organizational proficiencies.
• Exceptional communication, influencing, and stakeholder management skills.
• Advanced proficiency with virtual training platforms (e.g., Zoom, Workplace).
• Proven capacity to operate effectively across multiple international regions and disparate time zones.
• Extensive experience in data analysis, comprehensive reporting, and leveraging data to strategically drive program direction.

• Global Program Management:
  Proven ability to manage complex, global training or large-scale enablement programs.
• Project Management & Organization:
  Expertise in project management methodologies, operational excellence, and superior organizational skills.
• Communication & Stakeholder Management:
  Exceptional written/verbal communication and advanced stakeholder engagement proficiency.
• Data Analytics & Reporting:
  Extract, analyze, and synthesize data to inform program strategy and continuous improvement.
• Virtual Training Platforms Proficiency:
  Advanced skills in platforms like Zoom, Workplace, and collaboration tools.
• Cross-Functional Collaboration:
  
  Experience working with diverse, multi-regional teams…