Office Assistant II - Rehab Services

Company Description

At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you.

Join us on our mission to heal humanity, one child and family at a time.

Job

This paragraph summarizes the general nature, level and purpose of the job.

The Office Assistant II provides a variety of clerical services and support for department staff with general oversight. The Office Assistant II performs a wide range of office support assignments in accordance with well‑defined instructions and guidelines. Responsible for performing assigned receptionist, clerical, and department maintenance duties. Works on assignments that are routine in nature requiring limited judgment.

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Performs related clerical duties and office functions, including the maintenance of a departmental filing system for easy retrieval, making copies, typing, collating, assembling, and distribution of materials.
• Greets, orients, directs, and assists visitors and guests.
• Screens incoming calls for departmental staff. Relays information to appropriate individuals in a timely manner.
• Communicates with patients, families, volunteers, staff, and physicians in a manner that focuses on the principles of quality client service.
• Maintains clinical/office supply levels and completes supply orders as needed.
• Reprioritizes work on a continuous basis accommodating changes that have occurred.

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High School Diploma or GED Equivalent

Experience: None required.

License/Certification: None required.

• Ability to interact with families, staff, and peers based on the needs of the individual taking into consideration age, culture, and developmental needs.
• Knowledge of basic computer skills: MS Office (Word, Excel, PowerPoint, and Outlook).
• Ability to function effectively as a team player.
• Ability to communicate effectively to achieve and maintain positive working relationships with coworkers.
• Ability to multi‑task.
• Ability to speak, read, write, and understand English effectively at a level appropriate for the job.
• Ability to field phone calls and answer questions.
• Skill:
  Organization and general office tasks.
• Skill:
  Attention to detail and accuracy.
• Ability to change priorities regularly.
• Skill:
  Written and oral communication.
• Skill:
  Customer service.

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Compensation is based on the level and requirements…