Shift leader, Retail

Overview

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader ensures the team understands goals, expectations, products, cleanliness, new directives and guest connections during the shift.

• Demonstrates mastery of the doing of Team Member tasks with enthusiasm and excellence
• Lead shifts that focus on team engagement and guest satisfaction with a commitment to Make Fun Happen
• Strategize to maximize product sales and manage waste
• Owns the look and feel of the store by maintaining a total store vision
• Is knowledgeable about the day’s deployment and the roles and responsibilities involved
• Communicates effectively on the floor during the shift
• Anticipates the needs of the team and guests and addresses issues proactively
• Understands multiple shift priorities and communicates and delegates objectives and tasks
• Takes ownership for the current shift and the following shift
• Ensures the team executes SOP and quality standards consistently
• Coaches and provides feedback to Team Members in real time to improve performance
• Trains team on role responsibilities, product knowledge and promotional items
• Performs administrative tasks with integrity and completion, including bank deposits, inventory, store product orders and other duties as assigned
• Develops Team Members and discusses career and professional growth
• Demonstrates and champions Core Values:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Takes ownership of impact on others and models professional behavior
• Displays confidence and assumes decision‑making responsibility as Manager on Duty
• Maintains composure under pressure and leads calmly in critical moments
• Leads with joy, serves guests, and contributes to the community
• Seeks to be of service and create success for others
• Brings enthusiasm and curiosity to being a subject matter expert and helps others grow
• Demonstrates humility and curiosity to lead a diverse team and pursue growth
• Gives constructive feedback and coaches for commitment and impact
• Creates an inclusive and inspiring culture on every shift with every team member
• Takes ownership of personal development and actively seeks feedback

Required:

• At least 1 year of leadership, restaurant, retail or customer service experience, or proper Caribou Coffee training and approval to act as Shift Leader
• Ability to work early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age

Preferred:

• High school diploma or GED
• Valid driver’s license and reliable transportation

Hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours, or the ability to meet these requirements with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at its discretion. This description is intended to describe the general level of work performed and is not all-inclusive.

Equal Employment Opportunity
:
Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers and prohibit discrimination or harassment of any type based on characteristics protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If you have a disability or special need that requires accommodation, please let us know.

$12.75 - $21.25 per hour. Starting pay is subject to local and state minimum wage regulations; ranges reflect what the employer reasonably and in good faith expects to pay for such position.