Team Member, Restaurant​/Food Service

Overview

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD. Our team focuses on TEAM, GUEST, BUSINESS and strives to be authentic, make an impact on the community, and serve great coffee. If you’re ready to be yourself while contributing to the herd, apply today.

Position Overview: The Team Member is the core of the Caribou experience. They are responsible for creating day making experiences through delivering unparalleled guest service, crafting world-class hand-crafted beverages, and bringing the Purpose and Values of Caribou to life in every interaction.

• Provides incredible Guest Service by:
• Developing personal ongoing relationships with guests
• Practicing active listening and connection
• Anticipating guest needs and proactively solving opportunities by demonstrating product knowledge and hospitality
• Makes enthusiastic and knowledgeable recommendations to delight guests
• Creating day making experiences that spark a chain reaction of GOOD
• Hand-crafts beverages to order per Caribou standard operating procedures
• Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures
• Floats between barista and guest service, and fulfills all team member roles and responsibilities
• Takes guest orders, manages cash drawer, and follows cash handling policies and procedures
• Maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards
• Actively considers future needs of the team and guests
• Differentiates between problems that can be solved directly and when to ask for leader support
• Understands that the team manages multiple priorities and willingly takes direction from leaders
• Brings the Core Values to life:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Shows up with a learner’s mentality and a desire to get better and do things correctly and effectively
• Demonstrates reliability, resilience under pressure, and willingness to help others

Required:

• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 16 years of age.

Preferred:

• Restaurant, retail, or guest service experience.

The physical demands for this position include seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing for 4 to 8 hours, bending, and moving intermittently during working hours. These demands may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at its discretion. This job description is intended to describe the general level of work performed and is not all-inclusive.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers and prohibit discrimination and harassment of any type based on characteristics protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If you have a disability or special need that requires accommodation, please let us know.

Compensation Range: $11.23 - $18.71 per hour

• Starting pay is subject to Local and State Minimum Wage regulations.
• Ranges reflect what the employer reasonably and in good faith expects to pay for such position.

Caribou Coffee reserves the right to modify duties and responsibilities at its discretion. This job description is not all-inclusive.