Program Coordinator

ANGEL FOUNDATION™ – POSITION DESCRIPTION

TITLE:

Program Coordinator

Full time (40 hours/week);
Exempt

Vice President, Mission Delivery

Provides critical support for all of Angel Foundation’s programming as well as in depth support for volunteerism and the distribution process for Angel Packs™.

Angel Foundation ™ programs include Angel Packs™, Emergency Financial Assistance, Financial Cancer Care, and Adult and Family programming. Please visit our website Angel Foundation™ (mnangel.org) for more information about each program.

Angel Foundation™ offers relief to adults with cancer and their loved ones through financial assistance, education, and emotional support.

At Angel Foundation™ it starts with “How can I help?” We are a people-first organization that is supportive and collaborative – from our office space and meetings to our programs and events. We are passionate about our mission and dedicated to our common goal of helping each other and the local cancer community.

Angel Foundation™ is committed to being a welcoming community for adults impacted by cancer and the networks around them by providing equitable access to resources and fostering respectful and authentic relationships.

• Lead the supply chain and fulfillment operations for the innovative Angel Packs™ program—therapeutic kits that support families in discussing and coping with a cancer diagnosis
  • Utilize and enhance process for monitoring inventory of supplies needed for Angel Packs™.
  • Place ongoing orders as needed, while managing an understanding of budget and supply needs.
  • Set up, prep for and run packing events for Angel Packs™ ensuring quality control and a streamlined, joyful volunteer experience for volunteers.
  • Work with our distribution company to ensure Angel Packs™ are sent out in a timely manner and problem solve if there are issues with shipping.
  • Act as the primary contact for clients seeking Angel Packs™ to ensure they have a simple, clear method for ordering Angel Packs™ and support when they need it.
  • Provide a continuous feedback loop from patients and clients to ensure programming is responsive to patient and client needs and is culturally appropriate and inclusive.

• Coordinate volunteerism by acting as the first contact with volunteers and ensuring volunteers are connected with appropriate staff leaders, have all necessary information and resources to volunteer and feel warmly welcomed by the organization.
• Find, greet and set up volunteer groups for 1-2 Angel Pack Packing Parties a month.
• Ensure organization has all necessary processes and procedures in place and develop and enhance where necessary.
• Work with the Angel Foundation™ team to develop a list of volunteer needs each quarter and create thoughtful ways to communicate those needs.

• Assists with outreach to patients interested or eligible for Angel Foundation™ programming through data mining, phone calls, and emails.
• Provide more in-depth program support when program leads are out of the office or at times of year when more support is needed.
• Answering and returning telephone calls by triaging responses and responding to patient email inquiries.

• Passionate commitment to the mission of Angel Foundation™.
• Associate or bachelor's degree in related field, or a combination of education and experience.
• Analytical – able to crunch numbers and create project plans to help project out supply needs for Angel Packs™
• Preferred experience in working within a supply chain/retail environment.
• Strong interpersonal skills and ability to work with a wide variety of individuals with a high degree of professionalism.
• Excellent communication skills, including writing, proof reading skills, and speaking in-person and over the phone.
• Great customer service ethic and high expectations for quality.
• Ability to organize, manage and accomplish multiple tasks with flexibility and strong attention to detail.
• Must be comfortable with database management and support.
• Ability to maintain confidentiality in all aspects of the job.

• Hybrid Schedule (2-3 days in office and as needed).
• Physical requirements:
  
  normal office environment, ability to sit, stand and operate office equipment.
• Ability to lift 25 lbs.
• Travel requirements: local travel will be required, possibility of travel to Duluth and Rochester. Mileage is reimbursed.
• Work will include nights and weekend work to support programming and 1-2 times a year for development events.

• Empathetic communicator
• Customer service focus
• Detail and results-oriented
• Solutions focused
• Team player
• Positive outlook
• Innovative
• Independent worker
• Accountable

• Internal and external customer feedback
• Quality assurance on projects and data entry
• Goal and deadline focused