Training Manager

Overview

The Training Manager is responsible for identifying and assessing training needs, creating tailored training plans, and implementing training methods to enhance employees’ skills and performance. The Manager will monitor training program effectiveness and will work directly with subsidiary leadership and its affiliates for training needs and to schedule their teams. They oversee regional teams that assist in the training and development of SOPs related to information systems, related systems, and the employees who perform the duties that utilize these systems.

• Oversee the Regional Training Supervisors for performance goals and productivity, including approval of requested time off, leave, and other employee matters.
• Provide performance reviews and guidance to direct reports, including communicating career development opportunities and mentorship as applicable.
• Manage team members by providing regular feedback, conducting one-on-one meetings, and holding weekly team meetings and ongoing communication with the team and/or individuals.
• Assign and measure job responsibilities, processes, procedures, and current practices to achieve assigned goals.
• Collaborate and recommend process improvements to the Director of Systems Training.
• Oversee collaboration with Salesforce Administrators and the Process Improvement team to identify and implement process and functionality improvements within Salesforce; ensure testing is completed and communicated to subsidiaries and leadership.
• Collaborate with department leads to identify efficiencies in administrative operating procedures.
• Direct the development of ongoing training schedules for existing team members.
• Travel to various offices for supervisory support and/or on-site coaching/mentoring; may assist in acquisition training and migration.
• Develop training curricula for various departments relating to information systems.
• Oversee timely delivery and accuracy of data conversions for acquisition activity and continue training of team members on best practices for data loads.
• Analyze reporting on process adherence and work with leadership to maintain adherence; help team leads create effective reports related to adherence and processes.
• Analyze helpdesk data to identify training needs and adjust training delivery accordingly.
• Collaborate with other departments to expand training knowledge across the training team (e.g., purchasing, sales, contracting).
• Manage acquisitions from initial contact through trainer deployment and effectively communicate processes from systems operations through to full integration.
• Engage in project implementation.
• Other duties may be assigned.

The qualifications below are representative of the elements required to perform the job successfully. An equivalent combination of education, training, certifications, and experience may meet the job qualifications.

• Associate’s and/or bachelor’s degree or equivalent experience required.

• Critical evaluation skills and the ability to prioritize tasks in a high-volume environment.
• Proven experience providing training within a service industry.
• Understanding of effective teaching methodologies and tools.
• Willingness to stay current with new techniques in corporate teaching.
• Proficient communication, presentation, and public speaking skills; comfortable training groups in person or remotely.

• Ability to read, write, and communicate in English with employees, customers, and board of directors; consider alignment among multiple stakeholders.

• Proficiency with the full Microsoft Office suite.
• 2+ years of Salesforce experience.
• Experience with ERP/CRM systems.
• 2+ years of experience in managing employees.

• Valid driver’s license with acceptable driving record.
• Ability to comply with drug and alcohol policies and background screening requirements, including customer-specific requirements as applicable.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties. The work environment is primarily indoors in office or remote settings, with travel as required. Some duties may involve lifting up to 20 lb.

We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or disability.

Summit Companies is a leading fire protection company providing design, installation, testing, inspections, and maintenance services across multiple locations. We offer training and professional development opportunities and strive to be an employer of choice for motivated team members in a high-growth environment.