Director of Healthcare Solutions

The Director of Healthcare Solutions is responsible for facilitating and maintaining inspection and service work relationships with accredited healthcare account customers. Works closely with District Service Managers, District Managers, Regional Sales Manager and Senior VP of National Accounts to ensure a seamless inspections/service process with the assigned region’s healthcare clients while maintaining expected profitability.

• Work with Regional Inspections/Service Crews, District Service Managers, District Managers, Regional Sales Manager and Senior VP of National Accounts to develop a best-in-industry healthcare solution and operations strategy within assigned region.
• Assist and Educate Districts Service Managers, Districts Managers, District Ops / Insp manager's, inspectors, and technicians with an in-depth understanding of The Joint Commission (TJC), DNV-GL Healthcare, HFAP, CARF, UCA, and other accrediting organizations to become subject matter experts.
• Collaborate with Districts Service Managers and Districts Managers to assist in oversight of the Healthcare Inspection and Service field personnel as needed to ensure locations are meeting the expectations of healthcare customers and SFS healthcare SOPs.
• Facilitate Kick-Off meetings and Progress Meetings for Healthcare Accounts.
• Follow Healthcare SOP discussion points during Kick-Off meetings to establish proper operations and guidelines.
• Establish and facilitate weekly progress conference calls.
• Work with local Healthcare Engineering and region Service Managers to facilitate required background checks, flu shots, and any other required policies to be capable of working at Healthcare Facilities.
• Ensure inspections are performed within the accrediting bodies time frame windows to guarantee healthcare facilities stay within compliance.
• Facilitate and assist locations with Internal Kick-Off meetings with the local inspection teams to review SFS policies as it pertains to Healthcare, discuss best practices, and determine/establish team leads and roles of each team member.
• Work with District Service Managers, District Managers and Regional managers to shift resources (inspectors and service field personnel) between regions when/if required to ensure smooth and efficient inspections/service.
• Develop an in-depth understanding of The Joint Commission (TJC), DNV-GL Healthcare, HFAP, CARF, UCA, and other accrediting organizations to become a subject matter expert.
• Ensure proper use of Salesforce Lightning throughout region.
• Work with Senior VP of National Accounts to develop and facilitate local Healthcare Conferences/Symposiums as desired.
• Collaborate with Healthcare Customer Service Team Lead and Healthcare Customer Service Representatives.
• Participate in Quarterly and Annual Healthcare Division meetings.
• Other duties may be assigned.

The qualifications listed below are representative of the elements required to perform the job successfully; however, in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training,

Certifications:

• High School Diploma or equivalent, required.
• Bachelors or Associates degree and/or NICET certification, preferred.

Experience, Knowledge, Skill Requirements:

• 5+ years fire protection service industry experience required, in addition to working with Accredited Healthcare Facilities and a good understanding of accreditation requirements.
• 5 years customer service industry experience, preferred.
• Experience with Salesforce, preferred.
• Basic math skills, customer service, problem-solving skills, decision making skills, ability to multitask, ability to meet project schedules, and the ability to train others, required.
• Construction or facility services industry experience, scheduling experience, billing experience, and the ability to plan and organize, preferred.

Communication

Skills:

• Must have the ability to effectively read, write and communicate in English with employees, customers and board of directors.

Systems and Software

Skills:

• Ability to operate a computer and use Microsoft Office, required.

Other

Qualifications:

• Valid driver's license with acceptable driving record required.
• Must be able to comply with Summit's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
• Up to 50% travel.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit and stand for long periods. Employee will occasionally be required to drive, bend, kneel, balance, lift