Medicaid Collections Coordinator

Job Description

As a Medicaid Collections Coordinator
, you’ll be at the heart of our revenue operations, supporting Minnesota programs across the full revenue cycle. From billing and cash application to accounts receivable follow‑up and Medicaid denial resolution, your work ensures accurate revenue reporting, timely collections, and compliance with both payer and state regulations. You’ll play a critical role in monthly close processes, reconciliations, and maintaining the integrity of financial records across multiple systems, including our exciting new Workday platform.

• Accounts Receivable & Collections
  :
  Run aging reports, research outstanding claims, review remits, apply cash manually, resolve denials, handle rebilling, and assist with appeals to keep collections accurate and timely.
• Denials, Payer Research & Revenue Integrity
  :
  Analyze payer regulations, determine appropriate actions, escape risks, manage revenue adjustments, reconcile accounts, support monthly close reporting, and recommend write‑offs when necessary.
• Collaboration, Communication & Audit Support
  :
  Partner closely with Medicaid billing specialists, finance, operations, and external agencies to resolve issues, communicate denial causes and corrective actions, manage high‑volume shared inboxes, support audits, and maintain accurate financial records across multiple states.

• Education
  :
  High school diploma or GED required.
• Experience
  :
  Minimum of 5 years of directly related experience, OR a combination of 2 years of related education and 2 years of relevant experience.
• Accounts Receivable & Collections
  :
  Experience managing aging reports, cash application, and denial resolution accurately.
• Financial Analysis & Reconciliation
  :
  Skilled in identifying discrepancies, preparing journal entries, and reconciling accounts.
• Microsoft 365 & Excel Expertise
  :
  Proficient in Excel, Word, PowerPoint, Outlook, Teams, and SharePoint. Able to manage data, run reports, use pivot tables and formulas, and leverage these tools to track collections, analyze accounts, and collaborate effectively.
• Accounting & Financial Systems Expertise
  :
  Proficient in Microsoft Great Plains (Dynamics GP), Microsoft Dynamics 365, Sage, Peach Tree and Workday.
• Strong 10‑Key & Data Accuracy
  :
  Fast, accurate numeric entry for billing, cash applications, and payment plans, ensuring precision with large datasets and financial records.

• State Portals & Billing Systems
  :
  Experienced with Therap, Minutes, OnBase, and Workday, efficiently navigating multiple patient accounting and billing systems.
• Additional Financial Tools
  :
  Knowledge of My Money, E Guardianship, RMF, or similar financial management and tracking platforms.
• Healthcare & Compliance Experience
  :
  Knowledge of healthcare, human services, or Medicaid/Medicare operations, including regulatory, payer, and state compliance requirements.

• Tech‑Savvy & Efficiency Minded
  :
  Uses Microsoft 365, rules, and automation to streamline workflows, manage inboxes, and analyze data; working smarter, not harder.
• Attention to Detail & Accuracy
  :
  Ensures precision in aging reports, remits, cash applications, and collections to protect revenue and maintain compliance.
• Time Management & Prioritization
  :
  Juggles multiple claims, denials, and deadlines while keeping work organized and high‑quality.
• Analytical Thinking & Problem Solving
  :
  Interprets complex payer rules, identifies discrepancies, and determines the best collection strategies.
• Communication & Collaboration
  :
  Provides clear updates and works seamlessly with teammates, leadership, and external partners.
• Professionalism & Adaptability
  :
  Maintains a positive, solution‑focused attitude in a fast‑paced, regulated, mission‑driven environment.
• Process & Compliance Focused
  :
  Streamlines billing, collections, and reporting while supporting audits, Medicaid, and regulatory requirements.
• Team‑Oriented Mindset
  :
  Supports, mentors, and collaborates with colleagues to achieve shared success.
• Stress Resilience & Composure
  :
  Stays calm and focused under pressure, managing high‑volume workloads, tight deadlines, and complex…