Site Support Supervisor

TEKsystems is seeking an experienced IT Manufacturing Site Support Supervisor to lead a distributed team of Site Support Specialists across U.S. manufacturing facilities, job sites, and corporate locations. Reporting to the Service Desk Manager, this leader will ensure consistent, high-quality technical support while driving operational excellence and standardization across all supported sites.
This is an exceptional opportunity for a hands-on leader who can balance people management, process improvement, and technical oversight to ensure reliable, scalable IT support that keeps production running efficiently and aligns with business goals.

What You'll Do

Leadership & Team Management

• Supervise a geographically distributed team of IT Site Support Specialists.
• Provide day-to-day coaching, mentoring, and career development.
• Conduct performance reviews and set measurable objectives.
• Build staffing schedules and workload assignments for effective site coverage.
• Foster a culture of collaboration, knowledge sharing, and continuous improvement.

Operational Oversight

• Ensure consistent application of IT processes, standards, and procedures across all facilities.
• Act as the primary escalation point for complex or high-impact technical issues.
• Oversee site-level infrastructure support including end-user devices, servers, printers, networking, and specialized manufacturing hardware.
• Monitor and manage team KPIs and SLAs, addressing performance gaps proactively.

Manufacturing IT Expertise

• Support and troubleshoot manufacturing systems such as ERP, MES, TAKT, PLM, timekeeping solutions, and other production-related platforms.
• Translate business and site-level operational needs into actionable IT support strategies.

Cross-Functional Collaboration

• Partner closely with IT leadership, Site/Plant leadership, Business Partners, and other IT teams.
• Align site support operations with enterprise initiatives including Service Now, M365, and security compliance.
• Serve as a central liaison to ensure smooth communication between site teams and corporate IT.

Continuous Improvement & Documentation

• Identify opportunities for process optimization, automation, and proactive issue reduction.
• Standardize knowledge articles, SOPs, and support playbooks across all sites.
• Maintain accurate asset records, system configurations, and support documentation within Service Now.
• Build dashboards and reports to visualize site health, ticket trends, and performance metrics.
• Implement improvement initiatives and report outcomes to leadership.

Compliance

• Ensure adherence to company policies, industry standards, and regulatory requirements.
• Perform additional related duties as assigned.

Preferred Skills & Experience

• Proven experience supervising or leading IT support teams (distributed team leadership a major plus).
• Strong technical experience supporting manufacturing environments.
• Excellent communication and relationship-building skills across all organizational levels.
• Ability to make clear, confident decisions under pressure.
• Experience using Service Now, Microsoft 365, and standard enterprise support tools.
• Strong problem-solving skills with the ability to drive process improvements and standardization.

Job Type & Location
This is a Permanent position based out of Menasha, WI.
Pay and Benefits
The pay range for this position is $85000.00 - $105000.00/yr.
We provide industry-leading benefits as an investment in the lives of team members and their families. You're invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you're ready to learn more about your career with FTI, apply today! ;br>Workplace Type
This is a hybrid position in Menasha,WI.
Final date to receive applications
This position is anticipated to close on Mar 11, 2026.
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About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world…