Site Support Supervisor

TEKsystems is seeking an experienced IT Manufacturing Site Support Supervisor to lead a distributed team of Site Support Specialists across U.S. manufacturing facilities, job sites, and corporate locations. Reporting to the Service Desk Manager, this leader will ensure consistent, high-quality technical support while driving operational excellence and standardization across all supported sites.

This is an exceptional opportunity for a hands‑on leader who can balance people management, process improvement, and technical oversight to ensure reliable, scalable IT support that keeps production running efficiently and aligns with business goals.

• Leadership & Team Management:
  • Supervise a geographically distributed team of IT Site Support Specialists.
  • Provide day‑to‑day coaching, mentoring, and career development.
  • Conduct performance reviews and set measurable objectives.
  • Build staffing schedules and workload assignments for effective site coverage.
  • Foster a culture of collaboration, knowledge sharing, and continuous improvement.
• Operational Oversight:
  • Ensure consistent application of IT processes, standards, and procedures across all facilities.
  • Act as the primary escalation point for complex or high‑impact technical issues.
  • Oversee site‑level infrastructure support including end‑user devices, servers, printers, networking, and specialized manufacturing hardware.
  • Monitor and manage team KPIs and SLAs, addressing performance gaps proactively.
• Manufacturing IT Expertise:
  • Support and troubleshoot manufacturing systems such as ERP, MES, TAKT, PLM, timekeeping solutions, and other production‑related platforms.
  • Translate business and site‑level operational needs into actionable IT support strategies.
• Cross‑Functional
  
  Collaboration:
  • Partner closely with IT leadership, Site/Plant leadership, Business Partners, and other IT teams.
  • Align site support operations with enterprise initiatives including Service Now, M365, and security compliance.
  • Serve as a central liaison to ensure smooth communication between site teams and corporate IT.
• Continuous Improvement & Documentation:
  • Identify opportunities for process optimization, automation, and proactive issue reduction.
  • Standardize knowledge articles, SOPs, and support playbooks across all sites.
  • Maintain accurate asset records, system configurations, and support documentation within Service Now.
  • Build dashboards and reports to visualize site health, ticket trends, and performance metrics.
  • Implement improvement initiatives and report outcomes to leadership.
• Compliance:
  • Ensure adherence to company policies, industry standards, and regulatory requirements.
  • Perform additional related duties as assigned.

• Proven experience supervising or leading IT support teams (distributed team leadership a major plus).
• Strong technical experience supporting manufacturing environments.
• Excellent communication and relationship‑building skills across all organizational levels.
• Ability to make clear, confident decisions under pressure.
• Experience using Service Now, Microsoft 365, and standard enterprise support tools.
• Strong problem‑solving skills with the ability to drive process improvements and standardization.

Permanent position based out of Menasha, WI.

The pay range for this position is $85,000.00 – $ per year.

We provide industry‑leading benefits as an investment in the lives of team members and their families. Explore the full list of FTI benefits available to regular/full‑time team members.

Hybrid position in Menasha, WI.

This position is anticipated to close on Mar 11, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.