Community Connection Navigator

Description of Duties and Responsibilities

• Gain an in-depth understanding of local/statewide health and human service resources.
• Answer calls/texts/chats to 211 and connect callers to community non‑profits and government services.
• Advocate for individuals experiencing difficulty or lacking the ability needed to navigate agencies, programs, and services.
• Assist with peer support services for adults struggling to find a path to recovery.
• Facilitate, support, and coordinate collaborative initiatives.
• Attend outreach events and provide support of 211 service.
• Attend and participate in Ameri Corps program training on a variety of topics, including program orientation, all‑member team training and networking opportunities, community service projects, etc. These trainings occur through a combination virtual and in‑person.
• Complete Ameri Corps paperwork, such as monthly reports, feedback surveys, etc.

• Bilingual preferred
• Ability to communicate and work effectively with a high level of professionalism with staff, community members, partners, and other stakeholders.
• Experience working in the mental health and substance use services system is preferred.
• Self‑motivated, goal oriented, and organized – ability to get the job done. Meets deadlines and completes tasks with a high degree of accuracy and dependability.
• Knowledge of Microsoft Teams and technology.
• Passion for helping people.
• Be 18 years or older at the beginning of their service.
• At minimum, hold a high school diploma or equivalent. The ideal candidate will hold an associate or bachelor’s degree in health and human services or public health degree or related background and experience. Upper‑level undergraduates with related experience are encouraged to apply.
• U.S. Citizen, U.S. National, or Lawful permanent resident alien of the U.S. Provide information and complete, and pass a criminal history check.

Work collaboratively with UWFC and 211 staff, local agencies and other community partners to remove barriers and improve access to basic needs service. Answer calls/texts/chats to 211 and connect callers. Assist with peer support services for adults struggling to find a path to recovery.

Education award upon successful completion of service, Health Coverage, Training, Childcare assistance if eligible, Living Allowance.

Permits working at another job during off hours, permits attendance at school during off hours.

Ameri Corps State / National

211 Community Connection Navigator

01/01/2026 – 08/31/2026

Full Time

WISCONSIN

From 01/01/2026 To 01/31/2026

Phone: 920‑735‑5471
E‑mail: (Use the "Apply for this Job" box below).
Website:.org

Julia Etheridge
1455 Midway Rd
Menasha WI 54952
920‑735‑5465