Digital Agent Analyst

Employer Industry: Healthcare Services

• Salary up to $81,800
• Comprehensive health and life insurance plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Opportunities for leadership mentoring and tuition reimbursement
• Casual dress environment promoting a relaxed workplace culture

• Oversee trends within the IVA and AI functionality to improve call containment performance
• Define, optimize, and govern enterprise-wide IVA processes
• Analyze key performance indicators (KPIs) to assess operational efficiency and financial health
• Develop and maintain dashboards, reports, and models to track performance trends
• Collaborate with cross-functional teams to identify performance gaps and recommend solutions

• High School Diploma or GED>
• Bachelor’s degree in Business, Finance, Economics, Data Analytics, or related field, or equivalent experience
• 3+ years of experience in business analysis, performance management, or strategic planning
• Experience in managing cross-functional projects and initiatives
• Proficiency in data visualization tools and advanced Excel skills

• Understanding of Lean Six Sigma or other process improvement methodologies
• Strong operational knowledge with data modeling and statistical analysis
• Excellent communication and presentation skills with the ability to translate complex data into actionable insights
• Ability to prioritize, manage multiple tasks and projects, and meet deadlines in a fast-paced environment

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.