Scheduler and Human Resources Assistant

Description

Interim Health Care of the Fox Cities is growing and needs a Scheduling and HR Professional to help us!

To provide continuous improvement of the total quality of the branch/office as it relates to assisting the Client Service Supervisor (or designee) with the office operations and the scheduling of patients/clients requiring unlicensed care.

• Assists the Client Service Supervisor (or designee) in establishing and monitoring compliance with quality and operations standards.
• Assists Coordinator/Manager in screening, hiring, orienting, and retaining employees to meet the needs of the clients served.
• Coordinates training/education to enable staff to achieve assigned goals.
• Receives referral calls, documents job orders, assists in staffing orders with qualified personnel, and/or organizes/reorganizes job schedules for home care personnel.
• Verifies client insurance.
• Creates files for employees, verifies licenses/education credentials, certifications, performs background checks, and places advertisements for staff positions.
• Administers various human resources plans and procedures for all company personnel; assists in development and implementation of personnel policies and procedures; prepares and maintains employee handbook and policies and procedures manual.
• Performs benefits administration to include claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees.
• Participates in administrative staff meetings and attends other meetings and seminars. Maintains company organization charts and employee directory.
• Member of the On-Call Team Rotation, regularly performs on call assignments.
• Conducts recruitment effort for all exempt and nonexempt personnel, and temporary employees; conducts new-employee orientations; monitors career pathing program; writes and places advertisements.
• Performs all office functions in compliance with federal, state, and local laws and regulations as well as all policies, procedures, and standards of Interim Health Care.
• Ensures timely and accurate documentation of services provided by client service staff.
• Responsible for orders being filled by qualified personnel in a timely manner.
• Ensures effective and efficient delivery of client services.
• Responds to and resolves complaints.
• Assists with marketing, payroll and/or collection functions, as needed.
• Ensures all assigned office functions are completed in compliance with federal, state, local laws and JCAHO regulations as well as all policies, procedures, and standards of Interim Health Care.
• Promotes agency through education to prospective and existing patients/clients.
• Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient.
• Completes other assignments as requested and assigned.
• Maintains and cleans common office areas.
• Checks mail daily.
• May have access to personal health information (PHI) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

Minimum Education & Experience Requirements:

• Associate Degree or equivalent years of training or work experience.
• One (1) year experience in healthcare, temporary help, or related industry.

• Proven organizational skills and detail orientation.
• Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.
• Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.
• Proficient in current company software programs.

• Work is normally performed in a typical interior/office work environment.
• Ability to work flexible schedule and/or evening hours as needed.
• Ability to sit in front of CPU for long periods of time.
• Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.