Outbound Operation Lead

An Outbound Operations Lead at Dayco Incorporated oversees the efficient and accurate processing of outbound shipments. This role involves managing warehouse staff, coordinating logistics, and ensuring timely delivery of products to customers. The position requires strong leadership skills, attention to detail, and a solid understanding of supply chain operations. This is an onsite role located in our distribution center in Memphis, TN.

This role reports to the Outbound Supervisor.

(Identify essential functions and responsibilities)

• Establish and maintain quality assurance standards, procedures, and control.
• Demonstrate knowledge of the process
• Assist the Supervisor with the daily morning huddle.
• Assist in reporting the KPI Metrics to ensure accurate data is turned in. (Daily headcount, picker lines quantity, picker unit quantity, daily audit numbers)
• Submit internal findings to management and other departments.
• Ensure effective internal and external communication.
• Able to train new hires in processes.
• Able to write a SOP (Standard Operation Procedures)
• Demonstrates sense of urgency by responding to all requests in a timely manner.
• Able to verify unidentified products.
• Able to direct employees to daily work assignments.
• Able to follow verbal instructions given by supervisor.
• Responsible for maintaining and overseeing 5S standards and safety regulations.
• Keep up with the Mis-Pick report daily. (Information of who, what, when, why, and how)
• Hands-on engagement with the team including picking, packing, shipping.
• Problem solving, nurture team in correcting issues and guiding team in the correct direction.
• Ensure Promise dates are hit daily for both Parcel and LTL shipments.
• Ensure pickers are meeting their hourly pick goals.
• Learn all procedures for both LTL and Parcel clerks.
• Ensure Pack Stations and Consol lanes are being worked by promise date.

(Minimum qualifications necessary to perform the job competently)

High School Diploma

1 year

Microsoft Office and Excel

Highly organized with ability to prioritize and re-prioritize tasks in a fast-paced environment;
High attention-to-detail to maintain high accuracy on various parameters and report;
Ability to read, write, and communicate effectively in English

(Bilingual Spanish/English skills preferred). Be able to communicate well and have basic computer knowledge.

Global Headquarters
Dayco Incorporated
401 S. Old Woodward Avenue, Suite 308
Birmingham, MI 48009
United States