Quality Assurance Coordinator

Responsible for timely review and corrections to entries that are submitted to US Customs/Government Agencies for the entry of goods, ensuring all customer and regulatory requirements are met.

• Provide impeccable customer service.
• Support other work groups such as entry processing and cage functions.
• Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.
• Solicit and maintain all customs compliance documentation with customers.
• Handle confidential and/or sensitive information.
• Work closely with internal staff, departments and customers to deliver high level of service.
• Review customs entries for accuracy and re‑process with corrections if required, including customs, other agencies, and customer requirements.
• Review and correct ABI errors and census warnings.
• Ensure all government and organizational policies are followed.
• Create a referral to document the corrections to ensure education and compliance to reduce future errors.
• Perform other or additional duties as assigned. Paid Training Provided.

• HS Diploma or GED required.
• 3 years of business or customer service experience preferred.
• Required – MS Office, Outlook, office equipment (phone, fax, photocopier, printer, scanner).
• Excellent communication skills, verbal and written.
• Organizational skills.
• Inter‑personal skills.
• Problem‑solving skills.
• Handle high volume of work and time‑sensitive tasks.
• Ability to work independently with minimum supervision.
• Detail oriented.
• Able to work on a team.

Location:

This is a Hybrid role located in Memphis, TN. Must meet the reequipments in the listed in the job description. 1st Shift Monday to Friday from 7:30am - 4:30pm.

Total Base Pay Range 13.60 - 21.57 USD Hourly.

Fed Ex Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

We’re glad you stopped by and hope your job search experience with Fed Ex Logistics, Inc. will be rewarding. We look forward to hearing from you!

Fed Ex Logistics is an Equal Opportunity Employer including, Vets/Disability.

• Fed Ex Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00).
• Fed Ex Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

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